Retail Office Associate

About the Role

As a Customer Relationship Coordinator, you’ll be the go-to person for processing customer-financed contracts, maintaining accurate records, and resolving customer concerns with care and professionalism. This is an entry-level role perfect for someone who’s eager to grow their career in customer service and account management.

Grand Furniture was founded in 1947 by Rose Stein and operated alongside her 2 sons, Jerry and Herbert. In 1988, Jerry Stein acquired full ownership and brought on his sons, Steve and Craig. Craig Stein became the sole owner in 2009 and opened the first Ashley Furniture in Hampton Roads in 2010, adding to Grand Brands market share. Grand Brands is home to Grand Furniture, Grand Outlet, and Ashley Furniture/Outlet, serving customers right here in southeastern Virginia and has been recognized as the #1 Ashley Stores licensee.

In other words, we operate the highest-ranked Ashley stores nationwide, so customers get great selection and service, and our teams get growth opportunities.

• Previous experience in customer service (retail or call center preferred)
• Strong phone etiquette and active listening skills
• Proficiency in Microsoft Word, Excel, and Power Point
• Ability to multi-task, stay organized, and work with urgency
• Confident problem-solving and interpersonal communication skills
• A high school diploma or GED

• Greet and assist guests in a professional, welcoming manner
• Open and manage new guest accounts; explain products and services
• Process customer transactions in person and over the phone
• Follow up with customers regarding their financed accounts
• Resolve concerns, answer questions, and direct inquiries appropriately
• Maintain accurate customer records and process payments
• Collaborate with team members to ensure customer satisfaction

• Thrive in a fast-paced, people-centered environment
• Enjoy helping others and resolving challenges
• Take initiative and have a desire to grow
• Work well independently and as part of a team

• Medical
• Dental
• Vision
• Life
• Short term & Long term Disability
• PTO & Sick Days
• Employee Discount
• Employee Assistance Program
• 401k