Customer Service Coordinator

Overview

Do you love staying organized, helping people, and being the go-to problem solver? Mr. Rogers Windows is looking for a Customer Service Coordinator who enjoys keeping things running smoothly and making sure customers feel taken care of from start to finish.

This is not a call center job
. You’ll be building real connections, coordinating schedules, and supporting our service teams behind the scenes.

• Scheduling and managing service appointments like a pro
• Staying in touch with customers and service teams throughout the day
• Making confirmation and status calls so everyone stays in the loop
• Following up after service visits to make sure customers are happy
• Logging customer interactions in our system (details matter!)
• Keeping calendars, tasks, and documents organized
• Responding to emails in a timely, professional way
• Joining weekly team meetings
• Processing purchase orders when needed
• Helping customers with questions, scheduling, and general support

• At least 1 year of customer service experience
• Experience with scheduling or coordination
• Strong communication skills (phone, email, and in person)
• Detail-oriented and organized, you like lists and checking things off
• Comfortable using computers (Word, Excel, etc.)
• Positive attitude and customer-first mindset
• Able to multitask and keep cool in a fast-paced environment
• Team player who shows up ready to help

• Medical, Dental, and Vision Insurance
• 401(k) Retirement Plan
• Paid Time Off (PTO)
• Consistent full-time schedule:
  Monday–Friday, 7:00 AM – 4:00 PM
• Competitive pay: $19.00–$23.00 per hour (depending on experience)

If you like staying organized, communicating with people, and being an important part of a team that values quality and teamwork, this could be a great fit for you.