Intern - Call Center

Students will be limited to one internship per school year.
Spring 2027 internships begin on or after January 11, 2026. The length of the internship may vary depending on the student’s availability. The student may work up to 30 hours per week for a maximum of 360 hours.

Those participating in the Internship Program will be responsible:

• Providing their own transportation to and from work;
• Arriving at the work site at the time designated by supervisor;
• Performing the tasks assigned by supervisor;
• Demonstrating honestly, punctuality, courtesy, a cooperative attitude, appropriate dress, and a willingness to learn;
• Conform to the guidelines of the internship work site.

Working Title of Vacant Position

Working Title of Vacant Position Spring Intern
- Call Center

Job Type Seasonal/Substitute

Posting Type Intern

Number of Vacancies 1

Department CUSTOMER CONTACT CENTER

Division CUSTOMER CONTACT CENTER

Requisition Number 2026482

Number of hours worked per week Up to 30 hours per week

Up to 30 hours per week;
Flexible hours between 8:00 a.m.

- 5:00 p.m., Monday
- Friday.

Work Site Location Chesapeake, VA

Position Driving Requirement N
- Never

Pay Grade N/A

Pay Basis

$17.50 per hour

Seeking a motivated and customer-focused intern to support the City of Chesapeake's Customer Contact Center. This position assists with responding to customer inquiries, providing information about City services, routing requests to appropriate departments, and documenting customer interactions. The internship provides hands‑on experience in customer service, communication, and municipal operations.

Typical tasks include, but are not limited to:

• Responds to customer inquiries by phone and email, providing courteous service and directing residents to appropriate City departments and resources.
• Assists with documenting, entering, and tracking customer inquiries and service requests.
• Researches City services and procedures to help provide accurate information to residents.
• Communicates with residents and City employees to address questions and route concerns for resolution.
• Performs data entry, maintains records, and assists with general administrative tasks and special projects.

Required Qualifications

The ideal candidate is a college student in good standing - preferably a junior, senior, or graduate student who is currently enrolled in an accredited college or university, or who has graduated within the past year.

Job Open Date 10/16/2026

Job Close Date 11/05/2026

Open Continuous No

Students will be limited to one internship per school year.
Spring 2027 internships begin on or after January 11, 2026. The length of the internship may vary depending on the student’s availability. The student may work up to 30 hours per week for a maximum of 360 hours.

Those participating in the Internship Program will be responsible:

• Providing their own transportation to and from work;
• Arriving at the work site at the time designated by supervisor;
• Performing the tasks assigned by supervisor;
• Demonstrating honestly, punctuality, courtesy, a cooperative attitude, appropriate dress, and a willingness to learn;
• Conform to the guidelines of the internship work site.

Overall Physical Strength Demands

Overall Physical Strength Demands

Overall Physical Strength Demands S=Sedentary
- Exerting up to 10 lbs. occasionally or small weights frequently; sitting most of the time.

C =…