Beneficiary Support Associate

Beneficiary Support Associate

Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day.

As a valued member of the Beneficiary Support Team, you'll be a steady, compassionate presence for individuals navigating sensitive life transitions. You'll serve as a trusted guide—answering questions, offering reassurance, and walking beneficiaries through their available options with care and clarity.

Each interaction is deeply meaningful. You'll manage a consistent volume of inbound calls, provide resolutions, and communicate important information and navigating multiple systems—all while maintaining grace under pressure. Alongside your call duties, you may also be asked to perform back-office duties, such as processing claims, filing paperwork, and other administrative tasks.

Your role is rooted in empathy, communication, and professionalism. You're not just answering phones—you're helping people find peace and understanding during some of their most vulnerable moments.

Key duties include:

• Handle inbound calls from beneficiaries and family members regarding pension, retirement, and health and welfare benefits
• Provide compassionate and professional support to individuals navigating sensitive circumstances
• Explain benefit information, available options, required documentation, and next steps
• Research inquiries and provide accurate, timely resolutions
• Navigate multiple systems to access information and document interactions
• Perform offline casework, including processing claims, reviewing paperwork, and completing administrative tasks
• Maintain accuracy and confidentiality when handling sensitive beneficiary information
• Follow established procedures and meet quality, productivity, and service expectations

Requirements include:

• Previous customer service and/or call center experience
• Experience supporting employee benefits, including health and welfare programs
• Knowledge of pension and retirement benefits, including defined benefit (DB) plans
• Empathy and emotional intelligence when engaging with others
• Keyboarding and Microsoft Office proficiency
• Strong verbal and written communication skills
• The ability to multi-task, stay organized, and solve problems efficiently
• A professional demeanor with the ability to maintain focus in emotionally charged situations
• A high school diploma or GED
• Successful completion of a background check and drug test is required for this position, which includes education and previous employment verification (you may be asked to provide proof of each).

What you get:

• Full-time employment
• Paid on-the-job training
• Health benefits for you and your family, including medical, dental, and vision, starting on day one
• Paid time off (PTO)
• Growth and advancement opportunities
• Weekends off

Training lasts approximately 8–10 weeks, Monday through Friday, 8:30 AM – 5:30 PM EST. Regular working hours are Monday through Friday, 8:30 AM – 5:00 PM EST. Some overtime may be required based on business needs. Candidates must be able to commit to the assigned schedule and maintain reliable attendance and punctuality.

Apply to the role and provide your basic profile information (2 minutes). Answer prescreening questions to be sure you meet the minimum requirements for the role (3 minutes). If you qualify for the role, a recruiter will reach out to discuss the opportunity!

Pay Transparency Laws in some locations require disclosure of compensation and/or benefits-related information. For this position,…