Customer Success Manager

A Customer Success Manager at Shopping Partners LLC sees a flat quarter and asks what Salesforce Service Cloud the team forgot to use. For the quality-focused Customer Success Manager with 8 years, Shopping Partners LLC answers with $86,000 - $132,000, a remote setup, and a ladder built for climbing.

• Grow Shopping Partners LLC's thoughtfully-bold footprint one earned introduction at a time
• Build and nurture relationships with prospects across the Newport News, VA market
• Own the post-sale check-in that turns clients into references
• Pull the customer-obsessed case study that closes a stalled Newport News deal
• Line up the supportive sponsor ships that put Shopping Partners LLC in front of buyers

• Experience at the manager level inside a remote role
• Willingness to relocate to Newport News, VA, or to make remote work
• Comfort with the remote cadence of a Newport News-based operation
• Demonstrated ability to teach what you know to someone greener
• Solid Change Management grounding, plus Talkdesk you can pick up on the fly
• An experiment-friendly attitude and eagerness to learn new skills

Rooted in Newport News and restless by nature, Shopping Partners LLC keeps reinventing how Call Center Operations and Change Management fit together. Transparency is a habit, so roadmaps, tradeoffs, and even mistakes get shared openly.

This remote role pays $86,000 - $132,000 and includes flexible scheduling plus a structured plan to grow your Call Center Operations expertise.