Bankcard Customer Service

Looking for a role where you can make an impact every day? In this position, you’ll have the opportunity to help customers when they need it most while building valuable customer service and problem-solving skills. You’ll work in a supportive, fast-paced environment where your contributions are recognized, and your growth is encouraged. If you enjoy connecting with people, finding solutions, and being part of a collaborative team, this role is a great fit for you.

Looking for a role where you can make an impact every day? In this position, you’ll have the opportunity to help customers when they need it most while building valuable customer service and problem-solving skills. You’ll work in a supportive, fast-paced environment where your contributions are recognized, and your growth is encouraged. If you enjoy connecting with people, finding solutions, and being part of a collaborative team, this role is a great fit for you.

• Handle inbound customer inquiries via phone and email with professionalism, empathy, and efficiency.
• Anticipate customer needs and provide accurate, timely, and relevant solutions.
• Build rapport with customers to ensure satisfaction and a positive experience.
• Maintain a strong understanding of existing products, new offerings, and policy updates to effectively support customer needs.
• Accurately input and maintain customer information in CRM systems (e.g., People Soft) in accordance with established guidelines.
• Research customer accounts and resolve pending policy inquiries, including Bankcard-related requests.
• Respond to inbound calls from credit card holders regarding benefits, claims, and policy-related questions.
• Initiate and support the claims process by providing documentation, forms, and status updates as requested.
• Escalate complex customer concerns to management when resolution cannot be achieved independently.
• Collaborate with team members to support customer service needs and maintain team efficiency.
• Work effectively in an environment shaped by artificial intelligence (AI), machine learning, data analytics and cloud-based tools, using insights responsibly with our standards of data governance, security and ethical use.

• High school diploma or equivalent required.
• Minimum of two (2) years of experience in a customer service or call center environment.
• Excellent verbal and written communication skills.
• Strong customer service mindset with a commitment to delivering high-quality support.
• Ability to manage multiple tasks in a fast-paced setting while maintaining accuracy and attention to detail.
• While this role is fully remote, candidates must reside in either Virginia or Florida and have a reasonable commute to our Richmond, VA or Lakeland, FL offices. You may be asked to come to the office on occasion for special events.

Annualized base pay is $17.50 per hour

Actual base pay may vary based upon factors such as relevant experience, qualifications, internal equity of peers, and geographic location. Employees may also qualify for performance-based bonuses, merit increases, and other incentives based on individual and company performance. The availability and amount of these additional compensation elements are determined by company policy and may vary.

Our employees play an integral part in our success as a business. We appreciate that each of our employees are unique and have unique needs, ambitions and we enjoy being a part of their journey.

We are there to empower and encourage you with your personal and professional development ensuring that you take control by offering a large variety of courses and targeted development programs. All that in a global environment where international mobility…