Service Advisor

L0590 Priority Acura

Hiring: Service Advisor

• Pay: The Annual Estimated Earnings Range is $60,000 to $80,000.
• Schedule: We ask that you have open availability to support dealership operations and customer demand. You will need to be available to work a flexible schedule, including evenings, weekends, and holidays.

Why Join Priority Acura Chesapeake?

Looking for more than just a job? At Priority Acura Chesapeake, you’ll have the opportunity to build a rewarding career while helping customers keep their vehicles running at their best. As a Service Advisor, you’ll play a critical role in creating exceptional customer experiences and becoming a trusted resource for our clients.

Join Priority Acura Chesapeake and become part of a team that is passionate about delivering excellence, exceeding customer expectations, and setting the standard for service.

What You’ll Do

• Follow the Initial Customer Contact (ICC) process.
• Greet customers in a friendly and professional manner.
• Identify, confirm and offer resolution to customer concerns.
• Communicate with customer what needs to be done, how much it will cost and when service will be complete.
• Assess customer needs by conducting a vehicle walk around.
• Attain agreement from customer for service needs.
• Offer a multi-point inspection.
• Write accurate repair orders using ADP system.
• Follow the Interim Customer Contact (ICC2) process.
• Provide estimates that are accurate and support upfront pricing guarantee.
• Obtain approval to review findings of multi-point inspection and associated prices.
• Obtain approval to proceed with Additional Service Requests.
• Dispatch repair orders to technicians following department dispatch policy and utilizing cost control methods.
• Communicate with technicians to gain clear understanding of services required and/or performed.
• Follow-up with customer during repair/servicing of vehicle so they are aware of status.
• Follow the Customer Delivery (CD) process.
• Receive and process cash or credit payment for all services performed.
• Upon completion of service promptly and professionally deliver vehicle to customer.
• Ensure the Sales 2 Service process is completely thoroughly by welcoming the customer and explaining what we will provide them.

What You’ll Bring

• Passion for delivering exceptional customer service and building lasting relationships
• Strong communication skills with the confidence to explain service recommendations and address customer concerns
• Detail-oriented with the ability to accurately manage repair orders and service documentation
• Comfortable working with technology and dealership management systems
• Committed to exceeding customer expectations
• Acceptable driving record and a valid driver’s license in your state of residence

Total Rewards

The Annual Estimated Earnings Range is $60,000 to $80,000.

This is a performance driven position, eligible for short-term and/or long-term incentives as part of total compensation, which includes Commission(s) off: _ Individual Sales, Individual Gross Profit _ Bonuses based on: _ Individual Manufacturer Approvability, Customer Pay Labor per RO, Flat Rate Hours _

Actual pay offered may vary depending on skills, experience, job-related knowledge, and physical location. Final compensation will be established through the interview process in accordance with applicable pay equity and transparency laws.

We offer a comprehensive benefits package designed to support you and your family, including:

• Competitive pay
• Medical, Dental and Vision Plans
• Paid Holidays & PTO
• Short and Long-Term Disability
• Paid Life Insurance
• 401(k) Retirement Plan
• Employee Stock Purchase Plan
• Lithia Learning Center
• Vehicle Purchase Discounts
• Wellness Programs

Additional information about our Total Rewards benefits can be reviewed on our…