Ski Guest Services Attendant

# Ski Guest Services Attendant Wintergreen - Nellysford, VA 22958## Overview Salary Range $15.00 - $15.00 Hourly Position Type Seasonal## Description
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* SUMMARY:

** Located in the Ski Services and Group Sales Office, the Ski Guest Services Attendant is responsible for stellar customer service regarding winter activities in the Ski Department. Daily tasks include face-to-face customer interactions, as well as by email and over the phone, season pass product issuing, special program sales and queries, and balancing the cash drawer. This position will also assist the Cashier’s Office from time to time with lift ticket and rental sales, and ticket redemption.

Position will begin early November and ends Late March.
* A year-round full-time position may be available based on job performance and other departmental needs**.
*** PRIMARY RESOINSIBILITY
*** Greets guests and members in a friendly, professional manner.
* Consults with guests/members with a focus on providing exceptional customer service and resolving their needs.
* Represents Wintergreen Resort in a positive, friendly and professional manner.
* Fields and manages in-person and on-phone interactions following proper protocol.
* Adheres to Wintergreen policies when processing or issuing Season Passes, Quad Packs, Buddy Tickets and any other ski products sold by Wintergreen Resort.
* Addresses Special Program queries and sales.
* Ensures all communications are responded to correctly and in a timely manner.
* Balances the cash drawer.
* Ensures 100% accuracy when processing financial transactions.
* Assists the Cashier’s Office from time to time with lift ticket and rental sales and ticket redemption.
* Adheres to department uniform and grooming standards.
* Reports to work on-time for all scheduled shifts
* Follows all written rules required in the Wintergreen Employee Handbook and individual departments.
* Takes on additional duties and tasks as may be assigned.## Qualifications#
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* MINIMUM QUALIFICATIONS:

*** Provide superior guest service.
* Excellent verbal and written communication skills.
* Strong interpersonal skills and customer relationship experience.
* Offer effective solutions for guest issues based on own discretion.
* Proficient with Microsoft Office / Technical computer savviness.
* Prior knowledge of or experience with Siriusware preferred.
* Able to work evenings, weekends and holidays.
* Prior work experience in an office setting preferred.
* Prior knowledge of or experience in ski or resort industries is a plus.##
** Education, Training and Experience Guidelines:
** High school diploma OR GED.#
** PHYSICAL DEMANDS AND WORKING ENVIRONMENT:
*** Generally, positioned in an office environment
* This position involves sitting and/or standing for extended periods of time
* The ability to lift up to 30 pounds
* The constant use of computers and telephones
* This position requires the ability to read, write and perform mathematical functions
* Must be able to walk outside in winter conditions#
** BENEFITS OF WORKING AT WINTERGREEN:
** Wintergreen Resort is a place for mountain lovers, adventure seekers and outdoor explorers.  A place to chase new experiences, marvel at the unexpected, and build new relationships that will keep you coming back for more. We work to play!  We work in a fun-filled, beautiful resort setting and have a competitive compensation with a comprehensive benefit portfolio for full-time year-round associates: (Medical, Dental, Vision, Life, Short and Long Term Disability Insurances as well as Paid Time Off and a 401K plan).  

Our unique Recreational Benefit Package offers associates free and/or discounted resort activities, services and products. We have many fantastic opportunities available from our spectacular, sweeping mountain…