Dental Office Insurance Verification Specialist

Full Time Clerical Chesapeake, VA, US

3 days ago Requisition

Salary Range: $21.00 To $23.00 Hourly

Greenbrier Dental Center is Currently Seeking an Experienced Full-Time
Dental Insurance Verification Specialist
We are a Successful
Single-Office Private Practice next to Greenbrier Mall in Chesapeake, Virginia

Are you a caring and motivated individual looking to further your dental career with a great team devoted to customer service? If so, we want you to join our dental office family!

You must be a team player that gets along well with others plus possess the following qualities:

• Detail-Oriented
• Dependable and have a great attendance record

We have a beautiful state-of-the-art office, a wonderful patient population, an all-star team of administrators and assistants as well as a talented and sincere group of dentists. We pride ourselves on maintaining our well-earned reputation for providing high quality care as well as unsurpassed patient relationships.

If you are seeking a dental career where your skills will be appreciated, and you are ready for a fast-paced environment with a team committed to customer service and exceptional patient care we would love to meet you.

Awesome Perks! Competitive salary, comprehensive benefits, and the best team you could ever spend your day with. We value a great attitude and a strong work ethic over experience every day!

• Simple IRA with up to 3% employer matching
• Health and Vision insurance
• Cafeteria Plans
• Paid time off
• Paid Holidays
• Opportunities for advancement
• The best team you could ever spend your day with!

JOB OVERVIEW

The Dental Insurance Verification Specialist is responsible for verifying dental insurance coverage and benefits for patients, ensuring accurate information is obtained and recorded in our Eaglesoft dental operating system. The role involves direct communication with insurance providers, patients, and co-workers to confirm eligibility, determine co-pays, and confirm what dental procedures are covered by the patient’s insurance plan. The specialist also works closely with the billing team to resolve any discrepancies related to insurance coverage.

JOB
RESPONSIBILITIES

• Verify insurance eligibility for patients’ upcoming appointments by utilizing online websites or by contacting the carriers directly via phone.
• Complete dental insurance verifications in the required timely manner (2 weeks prior to appointments) to ensure patients do not cancel appointments at the last minute due to unexpected co-payments.
• Contact patients to acquire required insurance information and clarify discrepancies or missing details.
• Review patient deductibles, notes, waiting periods, limitations, exclusions and coverage percentages in the proper locations within our Eaglesoft practice management software.
• Perform online real-time insurance pre-authorizations for patients with out-of-network coverage to ensure accurate estimates for their upcoming appointments.
• Eagerly answer questions from patients, staff, and insurance companies.
• Explain insurance benefits and coverage limitations, exclusions and waiting periods to patients, if necessary.
• Coordinate with clinical and administrative team in a respectful and kind manner.
• Collaborate and communicate with clinical and administrative teams to ensure accurate treatment planning and a smooth billing and insurance claim process.
• Annually update all dental insurance plans breakdown and coverage books.
• Accurately input and update insurance information in the practice management software.
• Maintain and organize insurance-related documents and records for audit and reference.
• Report any issues or insurance company limitations and exclusion trends…