Programs Specialist II - Intake
Listed on 2026-10-11
-
Government
Government Administration, Human Services/ Social Work -
Social Work
Government Administration, Human Services/ Social Work
This job announcement is a courtesy job post for the Chesapeake County local Social Services agency. It is not a position of the Virginia Department of Social Services or any other Commonwealth of Virginia agency. Local employment opportunities may also be available through the local agency’s city or county website/job board(s).
In This Role, You Will:- Conduct client interviews and perform in-depth assessments to determine eligibility for financial and medical assistance programs
- Navigate complex benefit program policies with confidence and accuracy
- Use VaCMS and other systems to process applications, track cases, and document outcomes
- Make timely, sound decisions and ensure all required documentation is accurate and up to date
- Refer clients to public and private resources that support their overall well-being
- Maintain a strong focus on service delivery and continuous quality improvement
- Prior experience determining eligibility for TANF, SNAP, and Medicaid
- Proficiency in Virginia Case Management System (VaCMS)
- Strong policy comprehension, communication, and decision‑making skills
- A commitment to public service and a passion for helping others
- Be a vital part of a team that supports the health and stability of our community
- Work in a supportive, fast‑paced environment where no two days are alike
- Opportunities for professional development and career growth
- Competitive pay and great benefits in a mission‑driven workplace
The City of Chesapeake offers an exceptional range of benefits.
Required Qualifications- VOCATIONAL/EDUCATIONAL REQUIREMENT:
Requires a high school diploma or GED/HSE and completion of government assistance programs.
In addition to satisfying the vocational/education standards, this class requires a minimum of four years of relevant experience.
SPECIAL CERTIFICATIONS AND LICENSES:Requires a valid driver’s license and a driving record that is in compliance with City Driving Standards. Must have completed state required SNAP and Medicaid program training.
SPECIAL REQUIREMENT:Employees may be expected to work hours in excess of their normally scheduled hours in response to short‑terms department needs and/or City‑wide emergencies. Emergency operations support work and work locations may be outside of normal job duties.
Preferred Qualifications- Preferred certification in Phase I & II Policy Training for TANF, Medicaid, and Food Stamps
- Preferred 3 years’ experience in eligibility determination for government assistance programs administered by the Virginia Department of Social Services or DSS
- One of SPIDeR, VaCMS, DMIS, and MMIS experience in determining Eligibility in the Intake/On‑going unit
(If this job is in fact in your jurisdiction, then you may be using a Proxy or VPN to access this site, and to progress further, you should change your connectivity to another mobile device or PC).