Advanced Medical Support Assistant Specialty and Primary Care; PACT Outpatient Clinic

Advanced Medical Support Assistant (Specialty and Primary Care - PACT) Outpatient Clinic

Base pay range: $54,357.00 per year - $70,662.00 per year.

This vacancy is for an Advanced Medical Support Assistant (AMSA) (Specialty and Primary Care - PACT) in the Hampton VA Healthcare System located at the North Battlefield CBOC Clinic.

• United States Citizenship (non‑citizens may only be appointed under VA policy).
• Experience and
  
  Education:
  
  Minimum six months of clerical, office, customer service, or other administrative work that demonstrates ability to acquire the knowledge and skills for this position.
• OR one year above high school OR equivalent education/experience combination eligible for entry level.
• Certification:
  None required.
• Medical Support Assistant (Advanced) – GS-6
  
  Experience:
  
  One year of experience equivalent to the GS‑5 grade level.
• Assignment:
  Provide specialized and expert administrative patient support within an interdisciplinary coordinated care delivery model.
• Demonstrated knowledge, skills, and abilities: collaboration with medical clinicians, effective communication, advanced knowledge of health‑care processes, policies, and terminology, and ability to use electronic patient systems.
• Physical requirements:
  
  ability to lift up to 30 lbs., stand, twist, bend, sit, and carry supplies for short distances.

• Serve as AMSA in the Hampton VA Healthcare System at the North Battlefield CBOC Clinic.
• Perform receipt, intake, and indexing of health and administrative information.
• Schedule, cancel, and reschedule patient appointments and consults using PC applications and VISTA/VSE/CPRS/VSSC systems.
• Enter no‑show information daily and prepare daily appointment lists.
• Monitor inpatient & outpatient appointments, verify demographics, insurance and eligibility, and print required reports.
• Collaborate with the interdisciplinary care team to review clinic utilization, provide reminders, and adjust scheduling flow.
• Enter data into the electronic health record and handle secure messages, consults, and patient follow‑up care.
• Participate in team huddles, meetings, and operational issue problem‑solving.
• Provide telephone support to internal and external customers for scheduling and general questions.
• Maintain effective communication with non‑VA medical facilities and with VA care teams.
• Apply operational knowledge to manage pre‑appointment requirements and coordination across clinics.
• Adjust priorities and deadlines to meet team and patient needs, and document outcomes in relevant systems.

Monday – Friday: 7:30 AM – 4:00 PM; or 8:00 AM – 4:30 PM. Telework :
Not Available. Virtual :
This is not a virtual position.

Mid‑Senior level

Full‑time

Health Care Provider

Government Administration