Patient Service Representative, Onsite Chesapeake Regional Medical Center

Patient Service Representative, Onsite Chesapeake Regional Medical Center

Apply for the Patient Service Representative role at Centauri Health Solutions, Inc. The company provides technology‑enabled services to payors and providers across all healthcare programs.

Bilingual Eligibility Specialists work onsite with hospital client staff, patients and other team members while interviewing patients to determine program eligibility. Patient Service Representatives conduct analysis of patients' potential reimbursement and partner with patients to ensure complete understanding of the benefits application process. They partner with team members and clients to ensure patient and client needs are met.

Monday to Friday, 8am to 5pm.

736 Battlefield Blvd., North, Chesapeake, VA 23320

Watch a short interview with a current Centauri associate:

• Meet with under‑insured or uninsured patients to explore and identify all possible eligibility program solutions/options
• Obtain and review referrals daily to determine appropriateness for potential interview and eligibility, begin application process when possible
• Interview patients; conduct analysis of potential reimbursement, and determine eligibility
• Introduce services, set expectations for process and communication to ensure patient understanding
• Partner with patients to ensure understanding of the process and assist with any questions during the application process
• Obtain and manage all needed forms from patients, and follow up throughout the process
• Identify any additional patient needs and direct them to appropriate agencies for assistance
• Leverage technology and account processing workflows; maintain data integrity with accurate and concise documentation in systems
• Serve as intermediary for client, account reps and managers, while interacting with team members and hospital staff in a productive, cooperative manner
• Provide strong client service and collaboration with the team
• Understand and agree to role‑specific information security access and responsibilities
• Ensure safety and confidentiality of data and systems by adhering to the organization’s information security policies
• Read, understand and agree to security policies and complete all annual security and compliance training

• 2+ years customer service experience
• Must have reliable transportation
• At least one year working with FL state Medicaid/Medicare/Disability
• Must be fluent in Spanish (speak, read, write)
• Must be able to work onsite at hospital facility
• Must be able to work required schedule
• Outstanding communication skills and desire to provide excellent customer service
• A strong concept of patient advocacy and desire to help someone every day
• A strong work ethic, ability to work independently while making a difference
• Strong computer skills and the ability to multitask while working in a fast‑paced environment
• A positive outlook and eagerness to learn
• Consistent punctuality and attendance
• Healthcare experience, patient contact experience a strong plus

We offer competitive compensation and a comprehensive benefits package that includes generous paid time off, a matching 401(k) program, tuition reimbursement, annual salary reviews, a comprehensive health plan, volunteer opportunities on company time, and development opportunities. This position is bonus eligible.

Centauri currently maintains a policy that requires several in‑person and hybrid office workers to be fully vaccinated. New employees in the mentioned categories may require proof of vaccination by their start date. The Company is an equal‑opportunity employer and will provide reasonable accommodation to those unable to be vaccinated where it is not an undue hardship to the company as provided under federal, state, and local law.

Virginia Beach, VA $17.00-$19.00