Pharmacy Technician Specialty

Actual pay is determined based on job-related factors such as relevant experience, education, credentials, skills, internal equity, and business needs.

A Specialty Medication Coordinator is responsible for performing tasks related to the management of third-party billing or patient financial assistance for patients within the health system. A Specialty Medication Coordinator assists with managing and processing high dollar specialty medications (e.g. oncology, infectious disease, multiple sclerosis) and may be responsible for benefits investigation, obtaining prior authorizations, copay/foundation assistance, drug replacement services, and patient financial counseling.

Additional activities may include patient onboarding, order entry, financial tracking, patient care coordination, medication ordering/tracking, cold chain distribution and shipping activities.

• Timely process of referrals and submit clinical supporting documentation to insurance carriers, manufacturers, or foundations to expedite prior authorization and/or patient assistance processes.
• Collaborate with other departments to assist in obtaining prior authorizations, patient assistance medications or financial assistance.
• Assist with medical necessity documentation to expedite approvals and ensure that appropriate follow-up is performed.
• Follows prior authorization and/or patient assistance workflows and policies/procedures.
• Demonstrates the ability to work independently, meet deadlines and possesses excellent time management skills.
• Perform tasks accurately and efficiently.
• Possesses excellent interpersonal, customer service and communication skills (both written and verbal); timely responses to key stakeholders.
• Accurate documentation of all intake referrals and/or prior authorization information in patient medical record or patient assistance tracking software in compliance with policy and procedure/workflow.
• Completes timely documentation within the required tracking systems and retrieves necessary documentation and maintains up to date knowledge of the pharmaceutical companies’ patient assistance programs.
• Proactively tracks and manages patient refills/outreach to ensure timely prescription/infusion service.
• Proactively works on prior authorization and patient assistance enrollments that are due to expire.
• Secure patients’ demographic and medical information in compliance with organization HIPAA policies and procedures.
• Assists management with inspections, audits, reports and training to ensure compliance with standards and to provide quality service.

• Education Program Graduate, Pharmacy Technician Training Program or equivalent (Preferred) or Program Graduate, Licensed Practical Nurse (Required) or Program Graduate, Certified Medical Assistant (Required)
• Experience 3-4 years Experience as a Pharmacy Technician, LPN or CMA (in lieu of education) (Required)
• 1 year Experience obtaining and managing medication prior authorization as part of job function (Preferred)
• 1 year Prior Experience obtaining and managing patient assistance program applications (Preferred)

• Familiar with medical and pharmacy terminology.
• Prescription drug and over-the-counter knowledge.
• Basic math skills, including pharmaceutical calculations.
• Basic pharmacy workflow.
• Understanding pharmacy computer systems.
• Ability to navigate and read electronic health record.
• Strong written and verbal communication skills.
• Ability to prioritize, problem solve and multitask.
• Excellent customer service skills.
• Knowledge of patient assistance programs.
• Experience with prior authorization of medications.
• Strong organizational skills and detail oriented.

• Reg…