Compliance & Incident Management Lead | Onsite | Chesapeake, VA

Company Description

++About Sutherland:++

Artificial Intelligence. Automation. Cloud engineering. Advanced analytics. For business leaders, these are key factors of success. For us, they’re our core expertise.

We work with iconic brands worldwide. We bring them a unique value proposition through market-leading technology and business process excellence.

We’ve created over 200 unique inventions under several patents across AI and other critical technologies. Leveraging our advanced products and platforms, we drive digital transformation, optimize critical business operations, reinvent experiences, and pioneer new solutions, all provided through a seamless “as a service” model.

For each company, we provide new keys for their businesses, the people they work with, and the customers they serve. We tailor proven and rapid formulas, to fit their unique DNA. We bring together human expertise and artificial intelligence to develop digital chemistry. This unlocks new possibilities, transformative outcomes and enduring relationships.

Sutherland

Unlocking digital performance. Delivering measurable results

We are seeking a highly skilled and detail-oriented Compliance & Incident Management Lead to independently manage on-site compliance processes, incident governance, and frontline stakeholder coordination for the US geography. This role acts as the primary on-site representative for the Compliance & Incident Management function and is responsible for handling complex cases, conducting initial investigations, ensuring proper documentation, and partnering closely with client HR, Legal, and operations teams.

The role will take full ownership of compliance workflows, hotline case management, I-9/E-Verify escalations, and policy administration. This role requires strong judgment, exceptional accuracy, and the ability to navigate sensitive employee-related issues with professionalism and confidentiality.

This position is based on-site in the US, collaborating daily with Compliance teams, HR operations, legal partners, and Chennai offshore teams.

• Take ownership of compliance processes and end-to-end incident response activities, including initial investigation, fact finding, documentation, and timely escalation.
• Serve as the first point of contact for sensitive compliance matters raised on-site by HR, Store Managers, or Operations leaders.
• Hotline Case Management – monitor and manage all incoming hotline reports; log each case into the case management tool with complete details (date, reporter info, summary of concern).
• Ensure proper categorization, confidentiality, documentation, and timeline tracking of each case.

• Review and audit transactions processed by offshore teams to ensure compliance with US regulatory requirements and client policies.
• Identify gaps or deviations and coordinate corrective actions with offshore leadership.
• I-9 & E-Verify Compliance
• Fix I-9 issues and support store teams with E-Verify case management, exception handling, and troubleshooting.
• Respond to Form I-9 and E-Verify audits at the State and Federal level, ensuring all documentation is timely and audit-ready.

• Ensure timely escalation of high-risk issues to client HR, ER, or Legal teams.
• Respond to Tier 1 and Tier 2 compliance queries and provide accurate guidance aligned to federal and state guidelines.

• Manage updates to HR policies, compliance SOPs, and communication materials.
• Conduct on-site awareness or information sessions with store teams as required.

• Collaborate closely with US HR teams, Legal, Operations, and offshore support teams to ensure accuracy, efficiency, and timely resolution of issues.
• Act as the on-site liaison for compliance quality reviews and governance discussions.

• 2–3 years of hands‑on experience managing US Compliance & Incident Management processes (mandatory).
• Experience handling I-9/E-Verify, hotline case management, incident investigation, or policy governance.

• Working knowledge of HRIS, case management tools, and compliance auditing.
• Strong…