Field Service Manager Job Chesapeake area,Virginia USA,IT/Tech

Senior Talent Acquisition Specialist | Certified Linked In Recruiter | Sourcing Top Performers in Tech Key Responsibilities Leadership & Coordination

Lead and manage field service technicians supporting retail store operations.
Act as the primary point of contact for escalations from store teams.
Coordinate with IT, facilities, and vendor partners to resolve complex issues.

Operational Support

Oversee installation, configuration, and maintenance of store IT systems (POS, networking, printers, kiosks, etc.).
Ensure timely response to incidents, service requests, and preventive maintenance tasks.
Monitor service performance against SLAs and KPIs.

Process & Continuous Improvement

Develop and enforce standard operating procedures for field services.
Identify recurring issues and drive root cause analysis to reduce downtime.
Implement automation and best practices to improve efficiency.

Stakeholder Engagement

Collaborate with store managers, regional operations, and corporate IT teams.
Provide regular updates on service performance and improvement initiatives.
Support rollout of new technologies and store upgrades.

Seniority level

Mid-Senior level

Employment type

Contract

Job function

Information Technology

Industries

IT Services and IT Consulting

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