IT Specialist

What We Do at SPSA

We're working hard at SPSA to keep our communities clean by managing waste in southeastern Virginia through environmentally responsible practices. Our mission is to provide an efficient and responsible waste management system for our member communities which is driven by our vision to be the gold standard leader in innovative waste management and landfill operations.

Our commitment to our employees, communities, and the environment drives how we do business. Our values of community stewardship, pride, fiscal responsibility, convenience, dependability, and environmental stewardship guide our philosophy of waste management with a purpose.

The IT Specialist is responsible for maintaining the operation of SPSA’s networked computer systems applications. Monitors business systems and provides 1st and 2nd level application support for internal applications with escalation to responsible vendors as appropriate. Provides daily production support and helps resolve applications problems in a prompt and efficient manner. Ensures proper computer operations for end users to accomplish organizational tasks.

The approximate amount of time spent on essential duties & responsibilities areas are as follows:

• Maintains the operation of SPSA’s networked computer systems applications.
• Provides day-to-day IT operations and computing support to SPSA employees across all locations.
• Maintains accurate and up-to-date documentation of common computing issues, resolutions, and troubleshooting procedures.
• Monitors business systems and provides 1st and 2nd level support for internal applications.
• Administers, maintains, and implements policies and procedures for ensuring the security and integrity of SPSA’s internal applications.
• Ensures proper computer operations for end users to accomplish organizational tasks.

• Responsible for maintaining the operation of SPSA’s networked computer systems applications. Assists in the installation, maintenance, and selection of computer hardware and software in a networked environment.
• Responsible for day-to-day IT operations and providing computing support to all SPSA locations. Performs routine hardware and software maintenance tasks to ensure optimal system performance.
• Provides timely and effective solutions to hardware, software, and network issues and sets up new computing and telecommunications equipment.
• Responds to and resolves technical issues reported by end-users through various channels such as phone, email, or ticketing system.
• Maintains accurate and up-to-date documentation of common issues, resolutions, and troubleshooting procedures.
• Monitors business systems and provides 1st and 2nd level support for internal applications with escalation to responsible vendors as appropriate.
• Provides daily production support and helps resolve applications problems with internally housed software in a prompt and efficient manner.
• Attends Board meetings to ensure meeting technology is operating properly and resolves technical challenges.
• Supports user inquiries regarding computer software or hardware operation to resolve problems and provide training as needed.
• Offers suggestions and solutions to management to improve IT processes and enhance user experience.
• Ensures proper computer operations for end users to accomplish organizational tasks. This includes creation, modification, troubleshooting, and removal of e-mail and user accounts within internal applications.
• Responsible for the technical set up of new hires for the employee onboarding process including computers, active directory, email, network access, phone system, timeclock, and prepares workstations.
• Acts as the main contact for Weigh Station software troubleshooting and tech support. Troubleshoots by phone, online or in person as needed to ensure Scale House systems are functioning properly.
• Installs, maintains, and repairs hardware, software, and peripheral equipment.
• Reviews computing and applications operations and makes recommendations to establish requirements for new systems or improvements to current systems.
• Tests and implements bug fixes or enhancements in Test and…