Technologist II, Client Services

Company Profile

Oceaneering Marine Services Division (MSD) has over 30 years of experience providing full-service submarine and surface ship repairs supporting maintenance and alterations aboard commercial and U.S. military vessels. We are SUBSAFE and DSS-SOC certified and perform high-consequence maintenance on assets that operate in demanding environments.

Oceaneering Aerospace and Defense Technologies (AdTech) delivers solutions that enable humans to work safely and effectively in harsh environments – from underwater to the outer reaches of space. Our innovative solutions support the development and application of practical, cost-effective systems that meet our customers’ challenges – from routine to extreme. Our experience and expertise across multiple industries uniquely positions us as a leader in the government, space, and maritime services markets.

Our products and services meet the rigorous demands of the complex environments in which they operate, delivering results without compromising safety or reliability.

Oceaneering is a global provider of engineered services and products, primarily to the offshore energy industry. We develop products and services for use throughout the lifecycle of an offshore oilfield, from drilling to decommissioning. We operate the world's premier fleet of work class ROVs. Additionally, we are a leader in offshore oilfield maintenance services, umbilicals, subsea hardware, and tooling. We also use applied technology expertise to serve the defense, entertainment, material handling, aerospace, science, and renewable energy industries.

The Technologist II, Client Services will be responsible for providing IT support to all local and remote employees of the Hanover division, as well as to other divisions with the organization as needed.

• Set up, image, configure and maintain company desktops, laptops and mobile devices including conference room equipment.
• Maintain access control of CUI/ITAR data.
• Help business operations utilize information systems to improve efficiency.
• Provide end-user support for all computer related applications.
• Configure, test and troubleshoot network connectivity for local and remote computers.
• Manage user account information and permissions.
• Prioritize and respond to IT support tickets within SLA requirements.
• Maintain accurate hardware inventory.
• Maintain, analyze, and repair hardware and software systems.
• Assist internal IT groups in support of the local IT infrastructure and VoIP services.
• Support and implement IT policies.
• Travel to support Oceaneering sites, both domestic and international.
• Plan and prioritize tasks to accomplish goals.
• Maintain a safe and clean IT working environment.
• Undertake specific projects as instructed by management.
• Assist with any other duties as and when required.

• Minimum five (5) years’ experience in maintaining computer hardware/software.
• Minimum three (3) years’ experience working in a customer-oriented service environment.
• Have knowledge of:
  Computer imaging, Active Directory, Novell, Microsoft Office Suite, O365, Google Apps, videoconferencing equipment and applications, People Soft, Enovia, AutoCAD, Solid Works.
• Must have a valid U.S. drivers’ license.
• Must be a US citizen and not a dual citizen of any other country.
• Must be able to obtain Secret security clearance.

• Bachelors’ degree or equivalent combination of education and experience.
• HDI Support Center Analyst or ITIL certification.
• Security+ certification.
• A+ certification.

• Ability to interpret and follow technical procedures and governmental regulations.
• Ability to create procedural steps and guidelines.
• Ability to effectively present information and respond to questions from groups of managers, and clients.
• Ability to effectively communicate in both oral and written form.
• Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
• Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
• Ability to use various information technology…