IT Support Specialist

Overview

We are a dynamic and growing organization specializing in multi-family housing, commercial properties, and construction. With a diverse portfolio of residential communities, commercial real estate, and other ventures, we are dedicated to delivering exceptional service and innovative solutions.

• Assist with remote setup of new personnel on existing computers using Team Viewer as directed by the onsite supervisor
• Follow established Excel checklists to configure computers to standard specifications
• Prepare new computers for personnel, including initial setup and configuration of accounts
• Support the setup of computers, Microsoft access, and other necessary software for employees
• Assist with the setup, configuration, and ongoing support of printers, scanners, and other office equipment across corporate and property locations
• Assist with setting up new users in Yardi Voyager and maintaining the Yardi user spreadsheet
• Assign permissions, add users to properties, and assist with resets and troubleshooting
• Provide access to SharePoint and maintain/update permissions as required
• Assist with adding new computers and users to Team Viewer
• Review, release, or delete quarantined emails as necessary
• Help manage user groups and permissions for remote access to equipment and systems
• Provide on-site technical support at company properties, including traveling to apartment communities to assist residents with internet connectivity and basic troubleshooting
• Assist in managing corporate maglock systems, cipher locks, landline phones, and the automated receptionist system
• Help oversee commercial properties access system, including issuing new access cards for personnel and maintaining keypad locks on all buildings
• Assist with termination processes, including removing licenses, disabling accounts, and updating email settings
• Troubleshoot IT-related issues reported by personnel, escalating to the IT Manager as needed
• Provide assistance with miscellaneous IT tasks, including account management and equipment setup
• Assist with placing and tracking orders for equipment and supplies as requested
• Assist with special projects and other duties as assigned, which may include cross-departmental support and non-IT-related tasks as business needs require

• Associate degree in IT, Computer Science, or a related field (or equivalent work experience)
• Basic knowledge of computer systems, software, and troubleshooting
• Familiarity with Microsoft 365, SharePoint, and Yardi is a plus
• Strong organizational and multitasking skills
• Excellent problem-solving abilities with a knack for developing creative solutions
• Excellent communication and interpersonal skills

• Competitive salary and performance-based growth opportunities
• Generous Paid Time Off (PTO) and paid holidays
• Medical, dental, vision, life, and disability insurance
• Employee Assistance Program (EAP)
• 401(k) with employer match
• Educational assistance and professional development support

Applicants must have a stable work history, strong professional references, and the ability to successfully pass a background check and a 4-panel substance screening. BECO Asset Management, LLC is an Equal Opportunity Employer (EEO) committed to fostering a diverse and inclusive workplace. We consider all qualified applicants for employment without regard to race, color, religion, sex, national origin, disability, veteran status, or any other protected characteristic.