Helpdesk - Crystal

Job#: 3052722

Job Description:

Candidates must be U.S. citizens able to obtain and/or maintain a Department of Defense security clearance as a condition and continuation of employment.

Apex Systems is seeking a Helpdesk Support Specialist to support a large government customer in Crystal City, VA. This is an excellent opportunity to join a mission-focused team supporting critical operations.

Job Title: Helpdesk Support Specialist

Location: Crystal City, VA (100% Onsite)

Employment Type
: 6 Month Contract-to-Hire with the Client

Schedule: Monday-Friday, 8:00 AM - 4:00 PM EST

• Provide Tier I and Tier II technical support to end users via phone, email, and remote support tools.
• Troubleshoot hardware, software, operating system, network connectivity, email, wireless, and remote access issues.
• Create, update, track, and resolve support tickets through the ticket management system.
• Provision, manage, and troubleshoot network and email accounts.
• Escalate issues requiring onsite support and provide deskside assistance as needed.
• Maintain ownership of incidents through resolution while ensuring a high level of customer satisfaction.
• Coordinate with field engineers and technical teams to track escalated tickets and drive issue resolution.
• Support Windows-based environments, desktop hardware, peripherals, and associated software applications.
• Provide professional support to users at all levels, including senior leadership and high-ranking officials.

• 2-3 years of experience in a Help Desk, Service Desk, or IT Support environment.
• Active TS/SCI Clearance
• CompTIA Security+ Certification
• Experience with Active Directory (Users, Groups, Permissions, and OUs)
• Experience with Windows 10/11 and Microsoft Office Suite
• Experience with Service Now, Remedy, or similar ticketing systems
• Strong troubleshooting, communication, and customer service skills

#clearance #cleared

Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law.

Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at [email protected] or .

Everforth Apex is a world-class IT services company that serves thousands of clients across the globe. When you join Everforth Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including Clearly Rateds Best of Staffing® in Talent Satisfaction in the United States and Great Place to Work® in the United Kingdom and Mexico.

Everforth Apex Benefits Overview:
Everforth Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to…