Systems Analyst II

This position is for City employees, volunteers, temporary workers, and interns only.

Position Information

Working Title of Vacant Position

Working Title of Vacant Position Systems Analyst II

Job Type

Job Type Full Time

Posting Type

Posting Type City Employees Only

Number of Vacancies

Number of Vacancies 1

Department

Department INFORMATION TECHNOLOGY

Division

Division IT Public Safety

Requisition Number

Requisition Number 2026517

Number of hours worked per week

Number of hours worked per week 40

Work Schedule

Monday to Friday-8 am to 5 pm. Employees may be expected to work hours in excess of their normally scheduled hours in response to short-term department needs and/or City-wide emergencies.

Work Site Location

Work Site Location Chesapeake, VA

Position Driving Requirement

Position Driving Requirement O
- Occasional

Pay Grade

Pay Grade GE19

Pay Basis

Pay Basis Semi-Monthly

Advertised Salary

$82,884-$109,821;
Depending on Qualifications and Experience

Job Description

Systems Analyst II-Public Safety Solutions Team

Are you passionate about technology that truly makes a difference? Join the City’s Public Safety Solutions Team and help support the systems relied upon every day by Police, Fire, Emergency Medical Services, Emergency Communications, and the Office of Emergency Management. This role sits at the intersection of technology, operations, and public service, where no two days are the same and your work directly supports community safety.

As a Systems Analyst II
, you will manage multiple initiatives at once, from intake requests to complex projects, guiding them from concept through implementation. You will collaborate closely with public safety partners, internal IT teams, and vendors to ensure systems are efficient, reliable, and aligned with business needs.

What You’ll Do

• Lead and manage the work intake process for public safety requests, from initial submission through approval and delivery.
• Gather, analyze, and document business and technical requirements, ensuring alignment with standards and operational needs.
• Evaluate existing systems and research commercial off-the-shelf solutions to identify the best fit for business requirements.
• Support project planning by assisting with budgets, timelines, resource coordination, risk analysis, and cost-benefit evaluations.
• Serve as project manager for new, simple, or standard projects when additional oversight is needed.
• Perform gap analysis between current and proposed solutions to recommend effective, sustainable improvements.
• Develop use cases, test plans, acceptance criteria, and process models to support user acceptance testing.
• Coordinate testing efforts, obtain user approvals, and ensure solutions are functionally sound and well integrated.
• Track, monitor, and report on project progress using the City’s IT resource management tools.
• Provide user support, change management, issue resolution, and root cause analysis with appropriate escalation.
• Manage vendor and COTS relationships, including RFP development, contract execution, scope definition, and ongoing support.
• Prepare user documentation and assist with end-user training to support successful adoption.
• Participate in after-hours, rotational support for critical applications in a 24/7/365 public safety environment.

Why This Role Matters Your work will directly support first responders and emergency professionals who rely on technology to serve the community. If you enjoy problem-solving, collaboration, and meaningful work with real-world impact, this position delivers all three, with purpose included at no extra cost. The City of Chesapeake offers an exceptional range of benefits. Please browse our Benefits Brochure
, for a full list of benefits and employee perks.

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