Director Mortgage Servicing

Is it surprising to hear that a financial institution of 1.5 million members and over $30 billion in managed assets say that success comes from focusing on people, not profits? Our "people helping people" philosophy has guided us since 1935, driving our deep commitment to serving our members, communities, and each other. When you join our team, you become part of a purpose-driven organization where your work makes a real difference.

While we're proud of our history, we're even more excited about our future. With business and technology transformation on the horizon, there's never been a better time to be part of BECU.

You bring more than your expertise to your role, and that matters here. Your story, perspectives, and lived experiences help shape belonging at BECU and deepen how we connect with and support our employees, our members, and our communities.

The Target Pay Range for this position is $-$ annually. The full Pay Range is $ - $ annually. At BECU, compensation decisions are determined using factors such as relevant job-related skills, experience, and education or training. Should an offer for employment be made, we will consider individual qualifications. In addition to your salary, compensation incentives are available for the hired applicant.

Incentives are performance based and targets vary by role.

because people helping people starts with supporting you

• 401(k) Company Match (up to 3%)
• 4% annual contribution to your 401(k) by BECU
• Medical, Dental and Vision (family contributions as well)
• PTO Program + Exchange Program
• Tuition Reimbursement Program
• BECU Cares volunteer time off + donation match

As the Director of Mortgage Servicing, you'll shape the future of mortgage servicing at BECU by providing strategic leadership across all servicing functions. You'll drive operational excellence, scalability, automation, and continuous improvement while ensuring an exceptional member experience. Through strong partnerships with our sub-servicer, retail banking, credit risk, and other key teams, you'll bring people, processes, and technology together to build efficient, sustainable operations.

You'll oversee the mortgage servicing lifecycle, including performing and default servicing, member escalations, agency relationships, credit bureau reporting, dispute management, and default resolution.

Your leadership will strengthen vendor partnerships, champion regulatory compliance, optimize financial performance, and transform operations to support BECU's continued growth. This is your opportunity to make a meaningful difference in our members' financial lives while helping shape the future of mortgage servicing.

To join our dynamic team in this role, we require candidates to be residents of WA, OR, , CA, AZ, TX, NC, SC, GA, or VA. If you're located in Washington state and within a reasonable driving distance to our Tukwila Headquarters (TFC), we encourage you come into the office on Tuesdays & Wednesdays each week. For those candidates that live outside the commutable distance to TFC and in any of our approved remote work locations, this role will be primarily remote.

Remote or onsite, we are committed to ensuring you are fully engaged and included in our collaborative environment.

• Build and Develop High-Performing Teams: You'll build, lead, and develop a highly experienced mortgage servicing support team, establishing member-focused policies, practices, and operational standards that support sustainable growth and scalability.
• Coach, Mentor, and Inspire: You'll provide ongoing coaching, mentoring, and training to support employee development, strengthen performance, and encourage professional growth. You'll meet with team members regularly to conduct performance evaluations using BECU competencies and Success Factors as performance measures.
• Set Direction and Drive Accountability: You'll establish departmental and individual goals aligned with BECU's operating plan, providing clear direction, ongoing performance monitoring, and the support your team needs to deliver timely and accurate services.

• Oversee End-to-End Servicing Operations: You'll provide strategic oversight of mortgage servicing workflows across BECU and its sub-servicer, ensuring strong performance management, contractual compliance, and adherence to established service-level expectations.
• Drive Process Improvement and Scalability: You'll identify opportunities to streamline workflows, strengthen operational quality, and…