Administrative Support Specialist

Administrative Support Specialist Cenergy Corporation
• Chesapeake, VA, United States

Performs social work, mobility case management and employment services for individuals and families served by the Hampton Roads Community Action Program (HRCAP), a regional Community Action Agency. This position involves serving as a subject matter expert, a coach that will utilize the Whole Family Approach model, counseling and assessing the needs of individuals and families, coordinating the provision of needed services, and maintaining case records (paper and electronic).

This position is responsible for cross‑training with other agency programs and services to ensure that individuals and families achieve self‑sufficiency by providing services and connecting to various Service Provider Network programs and all local Departments of Social Services served by the HRCAP.

• Record and disseminate notes from agency/program meetings.
• File and organize copies of all check requests, purchase orders, and other agency receipts.
• Set up and break down tables, chairs, platforms, and other equipment for program events (in‑house and external events).
• Maintain agency vehicles to include washing, maintenance, key log and mileage documentation.
• Maintain facility room bookings and other maintenance needs for remote sites. Some light maintenance duties include assembly, painting, cleaning, etc.

Other duties within the scope of this position may be assigned.

• Manages intense caseload and coordinates internal and external services for assigned families. Assist clients in achieving self‑sufficiency; assess needs of households and determines appropriate supportive services; meets with clients regularly, assigns clients to activities aligned with individual and household development plans.
• Determines eligibility for assistance and benefit levels using Empow
  
  OR Client Management System.
• Establishes and monitors individual and household development plan goals through information and assessment of client background.
• Explains nature of temporary assistance benefit programs and determines reason and need for assistance.
• Explains client responsibilities, rights and program availability.
• Evaluates employability status of clients and explores potential Workforce Development Programs.
• Processes intake applications for necessary community resources and diversion.
• Coordinates and participates in out of office visits with family members and other professionals.
• Prepares referrals for families requiring assistance; collaborates with Service Provider Network and other agencies or professionals as needed.
• Maintains current listing community resources in empow
  
  OR.
• Prepares and maintains confidential case records and files; documents all interactions with clients by entering data into empow
  
  OR Client Management System.
• Prepares and completes various forms, reports, correspondence, case records, client activity reports, service plans, assessment instruments, needs assessments, purchase orders, invoices, applications, funding reports, charts, or other documents.
• Operates several technology tools (desktop, laptop, tablet, cellphone, hotspot, etc.) to enter, retrieve, review or modify data; verifies accuracy of entered data and makes corrections.
• Utilizes MS Office, empow
  
  OR Client Management System, e‑mail, internet, other computer programs; performs basic maintenance of computer system and office equipment, such as replacing paper, ink, or toner.
• Communicates with supervisor, employees, other departments, clients, family members, companion aides, Newport News Human Services, government agencies, counselors, medical providers, law enforcement personnel, court personnel, attorneys, schools, Service Provider Network, professional colleagues, the public, and other individuals as needed to coordinate activities, review status of household plans, exchange information, or resolve problems.
• Operates a motor vehicle to conduct work activities.
• Performs general/clerical tasks, which may include answering telephone calls, entering data into computer, typing documents, making copies,…