Program Worker II- Intake

Working Title of Vacant Position Benefits Program Worker II
- Intake/Ongoing

Full Time

Public

1

HUMAN SVCS

HS-SS ELIGIBILITY SVCS

2026268

40

Monday – Friday 8 am – 5 pm;
Employees may be expected to work hours in excess of their normally scheduled hours in response to short-terms department needs and/or City-wide emergencies.

Chesapeake, VA (100 Outlaw Street)

O
- Occasional

GE09

Semi-Monthly

$50,607/ annually Actual starting salary based on qualifications and experience

Take the Next Step in Your Human Services Career – Join Us as a Benefits Program Worker II (Intake)

Are you experienced in determining eligibility for TANF , SNAP , and Medicaid? Do you have a deep understanding of policies and procedures—and know your way around VaCMS like a pro? If so, we want to connect with you about an exciting opportunity to make a meaningful impact with the City of Chesapeake’s Department of Human Services!

We’re looking for a skilled and motivated Benefits Program Worker II – Intake to join our team of professionals who are committed to helping individuals and families access vital public benefits and services.

• Conduct client interviews and perform in-depth assessments to determine eligibility for financial and medical assistance programs
• Navigate complex benefit program policies with confidence and accuracy
• Use VaCMS and other systems to process applications, track cases, and document outcomes
• Make timely, sound decisions and ensure all required documentation is accurate and up to date
• Refer clients to public and private resources that support their overall well-being
• Maintain a strong focus on service delivery and continuous quality improvement

• Prior experience determining eligibility for TANF , SNAP , and Medicaid
• Proficiency in Virginia Case Management System (VaCMS)
• Strong policy comprehension, communication, and decision-making skills
• A commitment to public service and a passion for helping others

• Be a vital part of a team that supports the health and stability of our community
• Work in a supportive, fast-paced environment where no two days are alike
• Opportunities for professional development and career growth
• Competitive pay and great benefits in a mission-driven workplace

If you’re ready to bring your experience, expertise, and empathy to a team that values your contributions—and be part of something that truly matters.

The City of Chesapeake offers an exceptional range of benefits.

VOCATIONAL / EDUCATIONAL REQUIREMENT :
Requires a high school diploma or GED / HSE and completion of government assistance programs.

EXPERIENCE REQUIREMENT :
In addition to satisfying the vocational/education standards, this class requires a minimum of four years of relevant experience.

SPECIAL CERTIFICATIONS AND LICENSES :
Requires a valid driver’s license and a driving record that is in compliance with City Driving Standards. Must have completed state required SNAP and Medicaid program training.

SPECIAL REQUIREMENT :
Employees may be expected to work hours in excess of their normally scheduled hours in response to short-terms department needs and/or City-wide emergencies. Emergency operations support work and work locations may be outside of normal job duties.

• Preferred certification in Phase I & II Policy Training for TANF , Medicaid, and Food Stamps
• Preferred 3 years’ experience in eligibility determination for government assistance programs administered by the Virginia Department…