Lead Dispatch & Delivery Operations Coordinator
Listed on 2026-01-02
-
Transportation
Transportation Manager, Transportation Logistics
Job Title: Lead Dispatch & Delivery Operations Coordinator
Location: Chesapeake, VA
Employment Type: Contract
Pay Rate: Up to $21/hr
This is a dispatch-heavy, fast-paced operations role supporting a high-volume in-home delivery warehouse environment. The Lead Dispatch & Delivery Operations Coordinator serves as the central communication hub between delivery driver teams, contractor leadership, and internal operations. This role focuses on real-time decision-making, accountability, and ensuring smooth execution of daily delivery routes.
This is not a traditional call‑center customer service role
. The ideal candidate brings maturity, confidence, and hands‑on operational experience, with the ability to communicate firmly and respectfully with field teams.
- Monitor 6–10 active delivery routes daily
- Maintain continuous phone contact with driver teams during deliveries
- Track route progress, delays, and exceptions; reroute as needed
- Address driver performance issues and elevate to contractor leadership when required
- Communicate with customers during in‑home deliveries to clarify services and expectations
- De‑escalate complaints and resolve issues in real time
Act as liaison between drivers and customers to protect service quality
- Direct returning driver teams on haul‑away, trash segregation, and asset drop zones
- Ensure drivers complete warehouse check‑in procedures
- Identify and report missing assets or non‑compliance
- Provide direction and escalation support to CSR staff during shift
- Document daily service disruptions, late departures, and operational issues
- Share insights and recommendations with Operations leadership
- Fluent in English and Spanish (verbal translation required)
- 3+ years of experience in dispatch, logistics, field operations, or delivery coordination
- Strong phone presence; confident, calm, and assertive under pressure
- Comfortable working in a warehouse environment with live driver communication
- Reliable, professional demeanor in customer‑facing escalation scenarios
- Hands‑on background (appliance installation, furniture delivery, handyman, or trade roles)
- Prior leadership experience in dispatch, warehouse, or delivery operations
- Experience with TMS tools such as Descartes Route Planner, CLX
, or similar systems
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