Operations Administrator; Maternity Cover

The Operations administrator serves as a professional and welcoming first point of contact for visitors, clients, and colleagues, providing excellent customer service and comprehensive administrative support. The role encompasses onboarding and offboarding processes, coordination of meetings and events, basic ICT support, and the smooth day-to-day management of office facilities. The post holder will collaborate closely with the Operations Manager and the Ops team to ensure efficient processes and consistent support for the local office and the wider Reply workforce.

Contract: 3 months

The Operations administrator serves as a professional and welcoming first point of contact for visitors, clients, and colleagues, providing excellent customer service and comprehensive administrative support. The role encompasses onboarding and offboarding processes, coordination of meetings and events, basic ICT support, and the smooth day-to-day management of office facilities. The post holder will collaborate closely with the Operations Manager and the Ops team to ensure efficient processes and consistent support for the local office and the wider Reply workforce.

• Customer Service & General Enquiries
• Act as the first point of contact for visitors, clients, and contractors, delivering a friendly, professional, and consistent customer service experience for all
• Answer, screen, and direct telephone calls, emails, and general queries, ensuring timely and accurate responses or appropriate escalation
• Manage visitor sign-in procedures, issue passes, and ensure security and access protocols are followed
• Maintain a professional, tidy, and welcoming reception area at all times
• Manage incoming and outgoing post, deliveries, and courier services
• Administrative Support
• Provide general administrative support to all companies under the Reply brand, ensuring consistent service standards
• Support onboarding and offboarding processes, including access requests, workspace preparation, equipment coordination, and documentation
• Assist with meeting coordination, room bookings, and diary management
• Maintain accurate records, logs, and databases relating to reception, facilities, onboarding, and customer service
• Support document preparation, data entry, and basic reporting
• Work closely with the Operations Manager and Ops team members to ensure smooth processes and consistent support for the local office and wider Reply employees
• Meeting, Events & Workplace Support
• Provide hands‑on support for meetings and events, including setting up and rearranging event spaces as required
• Prepare rooms with furniture, signage, audio-visual equipment, and any other materials needed
• Arrange and serve catering as required
• Ensure that office and event spaces are cleaned and ready for use the following day by liaising with the nightly cleaning team, and carry out additional cleaning throughout the day if multiple events take place
• Act as a point of contact for meeting hosts, attendees, and suppliers to ensure smooth delivery
• Facilities Support
• Support the day‑to‑day operation of the building and shared spaces, ensuring a safe, clean, and well‑maintained environment
• Carry out routine facilities checks and report maintenance or health and safety issues
• Assist with space management, room bookings, and facilities scheduling
• Monitor and maintain stock levels of office, reception, ICT peripherals, and event supplies
• Serve as the main point of contact for Cubo Reception and The Lincoln security team, ensuring security protocols are followed and office facilities are effectively managed
• ICT & Technical Support
• Provide basic ICT troubleshooting with confidence, including support…