Service Manager

Service Manager – Groundcare Machinery

Take the next step in your career with one of the UK’s leading ground care machinery dealers.

The Role

We are looking for an experienced Service Manager to oversee the day-to-day operations of my clients busy workshop and service department. This is a hands-on leadership role where you’ll drive performance, support a team of 6 engineers, and ensure customers receive the highest level of service.

You’ll be responsible for service scheduling, job allocation, team development, and making sure all machinery is repaired and maintained to the highest standards.

Key Responsibilities
Manage the service department, including scheduling, job allocation, and workflow planning
Supervise and support a team of field and workshop engineers
Ensure high-quality repairs, servicing, and PDI inspections
Maintain accurate service records, parts usage, and time allocations
Build and maintain strong customer relationships
Monitor KPIs and drive continuous improvement
Liaise with suppliers and manufacturers on warranty and technical matters
Ensure full health and safety compliance within the workshop

About You
Ideally have some management experience as a Service Manager or Workshop Supervisor (desirable)
Strong technical background in agricultural, ground care, or construction machinery
Confident leader with the ability to motivate and manage a team
Excellent communication and customer service skills
Highly organised and proactive, with the ability to work under pressure
Computer-literate with experience using service/job management systems
Full UK driving licence

What’s on Offer
Competitive salary based on experience
Pension scheme
23 days’ holiday plus bank holidays
Additional wellbeing day
Holiday allowance increases with service