Sales Support & Customer Liaison

Location:

Northwich, Cheshire

Hours:

Full-time. In-House.
Salary: £25,000 – £30,000 per annum, depending on experience
Reporting to:
Commercial Manager

Start Date:

ASAP

illooms® are the world’s first LED light-up balloons — a unique and innovative party product sold around the world. Our products create memorable experiences for birthdays, seasonal events and celebrations. We’re a dynamic, design-led company supplying major global retailers across North America, Europe, and Australasia.

We’re a close-knit, fast-moving team that values creativity, attention to detail, and getting things done. As we continue to grow, we’re looking for talented people who want to be part of a supportive, forward-thinking business.

• The opportunity to work on exciting retail accounts and international campaigns
• A collaborative and flexible working environment
• Involvement in new product launches, seasonal planning and trade events
• Real ownership and variety in your day-to-day role
• A team that genuinely values your input and supports your development
• Exposure to global markets and customer platforms

To provide comprehensive administration and sales support to National Account Managers and the wider commercial team. This role ensures the smooth coordination of customer accounts, data management, internal processes, and retail-facing activity. It also includes deputising for the NAM where required.

Sales Administration

• Manage item set‑up forms, line listings and product uploads across multiple customer systems
• Maintain accurate records of item data, pricing, line lists, and product specifications
• Track promotional plans, costings and intake calendars to ensure internal alignment
• Prepare and manage sales documentation, including meeting notes, sales reports, cost trackers and sample lists
• Maintain and update internal trackers, retailer systems, and critical paths
• Support the NAM with the creation of customer presentations and analysis packs

Sales Support & Customer Liaison

• Provide day‑to‑day support to National Account Manager(s) across key accounts
• Coordinate bespoke customer orders, promotional lines, seasonal orders, and modular resets
• Liaise across studio, operations, projects and supply chain teams to ensure customer needs and deadlines are met
• Monitor and escalate any risks to time frames or deliveries
• Support with new business activity and onboarding of new accounts
• Analyse sales performance and trends to support internal and external reporting

Customer Systems & Communication

• Manage customer portals and digital platforms, ensuring product and data uploads are timely and accurate
• Ensure key documents (product images, barcodes, compliance files, safety data) are maintained and shared as needed
• Respond to customer queries in a timely and professional manner

Retail & Events

• Conduct in‑store visits to gather market insights and feedback
• Attend events where agreed to provide support and follow‑up

Leadership & Values

• Deputise for the National Account Manager where required
• Demonstrate professionalism and model company values in all internal and external interactions

Essential

• Strong sales or commercial administration background
• High level of proficiency with Microsoft Excel, PowerPoint and Outlook
• Excellent attention to detail and organisational skills
• Strong communication skills, both verbal and written
• Ability to manage multiple tasks and work to deadlines
• Proactive, self‑starting and confident working independently
• Collaborative, adaptable and calm under pressure

Desirable

• Experience working with large retailers or FMCG accounts
• Familiarity with retailer portals (e.g., Walmart, Target, Amazon)
• Experience in retail, consumer goods or seasonal products

Key Working Relationships
Internal:
Sales, Studio, Projects, Operations, CEO
External:
Retail customers, buyers, and customer data teams

Additional Notes
All employees are responsible for complying with their duties under national Health & Safety and Data Protection legislation, as well as Seatriever International policies.

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