On-Site Customer Care & Ops Manager

Benefits:

• Opportunity for advancement
• Paid time off
• Training & development
• 401(k)
• 401(k) matching
• Bonus based on performance
• Company parties
• Competitive salary
• Free food & snacks

ABOUT OUR AGENCY:
The Gromko Insurance Agency opened in 2005. Our office is built on a strong, family-first atmosphere where people feel supported, valued, and encouraged to succeed. We believe hard work should be rewarded, both professionally and financially, and we make work-life balance a core part of our culture. This is an environment where team members can grow their careers while still prioritizing what matters most outside of work.

For our team, we offer a Simple IRA, license reimbursement, and a supportive, stable workplace focused on long-term success. We’re looking for individuals who want to be part of a close-knit team, take pride in their work, and build a meaningful career in an agency that truly cares about its people.

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Location Address: 366 South Main St. Cheshire, CT 06410 (Mon-Fri 9am-5pm) Not Remote

Seeking a Customer Care Manager to oversee day-to-day service operations and ensure a positive experience for customers. This role focuses on communication, organization, and coordination of customer interactions.

Responsibilities

• Manage customer inquiries and support daily service activities.
• Handle auto & home insurance questions
• Coordinate team communication to maintain efficient workflows.
• Assist with account updates and billing inquiries.

Qualifications

• Excellent communication and organizational skills.
• Strong attention to detail with the ability to manage multiple priorities.
• Prior experience in customer service, office management, Sales or administrative support preferred.
• Must be able to obtain applicable state insurance licenses.
• Bilingual Spanish preferred