Accounts Receivable Specialist

Position Overview

We are seeking a reliable and detail-oriented Accounts Receivable (AR) Specialist to join our finance team. This focused, specialized role is responsible solely for day‑to‑day accounts receivable operations, including cash application, invoicing, payment reconciliation, and resolving AR discrepancies. The position is suited for someone who excels in structured work, values consistency, and takes pride in accuracy and efficiency, contributing to the long‑term success of our team.

• Apply all incoming payments (lockbox, ACH, checks, etc.) accurately and timely
• Research and resolve unapplied or misapplied cash, short payments, and discrepancies
• Process customer refunds in accordance with company procedures
• Generate premium invoices for insurance‑related billing
• Conduct account reconciliations to maintain accuracy of receivables
• Provide AR‑related support to internal departments (underwriting and account services)
• Respond to customer inquiries related to billing and account status in a professional and timely manner
• Maintain detailed and organized records in compliance with company and audit standards
• Handle ad‑hoc tasks and requests as needed

• High School Diploma
• Minimum of 3 years of experience in an accounts receivable‑focused position

• Associate’s degree preferred (a degree in Accounting, Finance, or a related discipline is a plus)
• Familiarity with insurance industry operations or premium billing is a plus

• Solid understanding of AR processes
• Strong attention to detail and high level of accuracy
• Proficiency in Microsoft Excel and financial/accounting software
• Comfortable working in a structured environment with repetitive tasks
• Professional communication skills—verbal and written
• Capable of working independently as well as collaboratively in team environments
• Consistent, reliable, and organized with a focus on efficiency

• Inside climate‑controlled office building
• Prolonged sitting and using a PC
• 10% Travel
• Ability to lift 25 lbs

The Finance Team aligns best practice financial concepts and intended outcomes to the benefit and regulation of the HAI Group enterprise, Board of Directors and Strategic Committee. The source of financial decisions, the Finance Team builds partnerships across the enterprise and are seen as value added business partners providing advice and counsel. It is a cohesive team that values honest and open communication.

A shared services department, the team produces actions for the successful business outcomes with internal constituents and with banks, brokers and re‑insurers using critical thinking and complex problem‑solving techniques. Empowered to take time to make the right decision, the Finance Team is committed to open, honest communications to all business partners.

HAI Group® is the nation’s leading property‑casualty insurance company founded by and dedicated to affordable housing organizations. While we are recognized as a pioneer of affordable housing insurance programs, insurance is not our only strength. We protect, preserve, and promote the sustainability of affordable housing with an array of products and services that support the challenges housing organizations face. Besides insurance, we offer risk management services, online training, and consulting services used by more than 1,500 housing organizations nationwide.

Headquartered in Cheshire, Connecticut, HAI Group® was recognized as a Top Workplace from 2020‑2025.

HAI Group contributes to a culture that creates a safe and healthy working environment and a space of inclusiveness and belonging for all by: exceeding our customers’ expectations, working collaboratively across the organization, embracing diversity, and demonstrating mutual respect and empathy.

• Bonus program eligibility
• Annual merit program
• Outstanding 401(k) program and non‑elective contribution
• Flexible work schedules
• Generous paid time off, paid volunteer days and paid holidays
• Medical, vision and dental insurance
• Company paid life, AD&D, short‑term disability, and long‑term disability coverage
• HSA, FSA and…