CEC Advisor

CEC Advisor page is loaded## CEC Advisor remote type:
On-site locations:
Cheshire, GBRtime type:
Full time posted on:
Vandaag geplaatstjob requisition :
REQ
470162
** JLL empowers you to shape a brighter way**.Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people  and empowering them to  thrive, grow meaningful careers and to find a place where they belong.  

Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

If you're looking to step up your career, JLL Workplace Management is the perfect professional home. At JLL, you'll have a chance to innovate with the world's leading businesses, put that expertise into action on landmark projects, and work on game-changing workplace and facilities management initiatives. You'll also make long-lasting professional connections through sharing different perspectives, and you'll be inspired by the best.

We're focused on opportunity and want to help you make the most of yours. Achieve your ambitions – join us at JLL Workplace Management!
** Main

Duties & Responsibilities *
* • Responsible for the execution of the end-to-end work order management, including the co-ordination  of all planned and reactive services within remit, detailed planning of work with Integral engineering  and our supply chain  
• To accurately record all information necessary to resolve reported service requests, incidents and  complaints, including accurate classification to enable trend analysis.  
• To monitor, action and escalate work orders and incidents as appropriate to achieve agreed service  levels and to keep customers informed of status and progress of resolution.  
• Procurement of services from external supply partners, including purchase order creation and service  delivery management.  
• To develop and maintain a good understanding of the core Maximo application, mobile and  scheduling systems, the facilities management services provided to clients, client systems and all  relevant process and procedures.  
• To identify and apply opportunities to develop and improve skills, seeking assistance to acquire new  skills and maintaining record of own development and call observations.  
• To take action to keep up to date with changes to the contract and sharing information learned with  the team and wider stakeholders.  
• To handle and actively resolve any customer issues according to the Customer Complaint process.  
• To be prepared to work on any CEC contracts, projects and initiatives at short notice to support the  changing needs of the business
** Qualifications & Experience*
* • 2+ years working within a work order / scheduling / mobile resource planning environment; FM is advantageous  
• Experience in coordinating service delivery in a mobile field force environment, including parts management and subcontract service delivery.  
• Experience of working in a customer service environment driven by customer SLAs, performance measurement and personal work targets essential.  
• Excellent communication – both written and verbal  
• Ability to stay calm in a high paced environment.

Integral UK is a facilities management company. We keep the businesses and brands that you know and love, safe and operational. Our customers rely on us to ensure their properties stay in pristine condition and we take great pride in looking after them all; shops, warehouses, train stations, offices, police stations… the list goes on.
• A starting salary of £26,000  
• A generous development framework with potential earnings of £27,500 within your first 2 years.  
• 24 days of Annual leave + Bank holidays with an opportunity to purchase more via our salary sacrifice scheme.  
• Overtime opportunities.  
• Employee assistance programmes  
• Along with other perk schemes
*
* Location:

** On-site –Cheshire, GBRIf this job description resonates with you, we encourage you to apply, even if you…