Store Associate

Pay Range

$16.35 - $21.91 hourly

• Tuition and gym reimbursement
• Emergency assistance funds
• Paid time off
• Referral bonuses
• Retirement plan contributions
• And more depending on position!

Goodwill Store Associate may be trained on all non‑management aspects of store operations. Under general supervision of the Store Manager or manager‑in‑charge, the Retail Store Associate is responsible for assisting in the overall store operations including receiving and processing donations from donors; completing sales transactions on the POS system; displaying items on and pulling items from the sales floor; and general maintenance and store operations to provide a safe, clean and welcoming environment for donors and shoppers.

Will typically be required to work regular weekend (i.e., Saturday, Sunday), holiday and evening hours customary to the retail trade.

• Sort, price and display quality merchandise for sale in the store. Meet quality and quantity production standards, to maximize sales revenue.
• Properly discard unsellable merchandise to appropriate containers, i.e., Outlet, Salvage, Trash, etc.
• Maximize used goods processing through the proper application of Goodwill techniques, including sorting, preparing and pricing items for sale. Meet or exceed production goals on a consistent basis.
• Follow store rotation schedule by completing pulls at scheduled times in assigned areas of the store.
• Ensure that quality customer service is provided in a timely and courteous manner to all shoppers, donors and other employees. Be available for telephone customer relations activities.
• Assist in maintaining sales floor appearance, cleanliness and shopping environment including, but not limited to, floor care, fitting rooms, cash register and customer service areas, aisles, trash receptacles, lights, restrooms, glass showcases, window ledges, doors and maintain an odor‑free environment.
• May be required to assist with general light maintenance on immediate grounds such as building exterior and parking lot, including but not limited to windows, doors, sidewalks, parking lot lights, dumpster area, landscape, stray shopping carts, store entry and signage.

• Assist shoppers on the sales floor in locating and selecting merchandise.
• Complete sales transactions on the POS system with accuracy and in a timely manner.
• Accept donations from donors by greeting them at their vehicles and assisting to carry donated items into the store. Always offer a receipt for donated merchandise.
• Assist shoppers by carrying larger, heavier items to their vehicles after sales transactions have been completed, as appropriate.
• Demonstrate good judgment at cash wrap by protecting Agency assets such as cash, jewelry, etc.

• Assist in maintaining store and surrounding premises to keep clean and free of safety hazards. Adhere to all safety, health and emergency procedures.
• Utilize designated staging area for "Z" racks that are filled with merchandise to be hung on the sales floor. Keep aisles, corridors and production areas free of clutter and unobstructed to provide building occupants with a clear path to exit building in an emergency situation.
• Secure sharp objects such as knives in a secured area for display. Ensure that breakable objects are handled carefully and are properly displayed.
• Utilize required PPE when completing assigned tasks.
• Spread ice melt on all sidewalks and pathways used by customers and staff when weather conditions create potentially slippery conditions prior to the store opening and throughout the business day, as assigned. Shovel sidewalks, loading docks and donor area to keep clear of ice and snow, as assigned.
• Report observations or suspicions of theft and other wrongdoing.
• Assist with proper loading/unloading of trucks, use of seals and documentation on intra‑office shipping memos for internal transfer of goods, in accordance with Agency procedures.
• Perform other related essential duties as required or assigned by supervisor.

To perform this job successfully, an individual must be able to perform each…