Customer Service Host

Customer Service Host - 2785

Final date to receive applications: 25 September 2026

Department: Customer Service

Employment Type: Permanent - Full Time

Location: Cheshunt Station

Reporting To: Anthony Robarts

Compensation: £31,996 / year

Please only apply if you can meet the following essential requirements and working arrangements:

• 35 hours per week (shift-based including earlies, lates, night turns, weekends, and bank holidays). Earliest start time 06:10, latest finish time 23:00.
• You must be able to arrange your own transport to ensure timely arrival for early and late shifts.
• Applicants must be over 18 years of age
• Employment is subject to satisfactory Right to Work checks, a DBS check, and a safety‑critical medical assessment.
• £31,996 per annum plus allowances

Are you looking to launch your career in a dynamic and supportive environment? Greater Anglia, a key player in the railway network from London Liverpool Street to the East of England, is offering an exciting opportunity to join our team. With our new, modern, and environmentally friendly trains, now is the perfect time to join us as we elevate the customer travel experience.

In this role, you will provide outstanding customer service across all areas of the station, ensuring that passengers have a seamless and safe travel experience. Full training and uniform provided.

• Assisting customers at the gateline and ensuring that the safe, tidy and efficient operation of the gates
• Helping to prevent ticketless travel and fraudulent activity
• Reporting any faults and issues promptly
• Assisting passengers with tickets, including checking them, general advice and making sure the gates operate
• Providing the highest possible standard of advice, information and service to our customers
• Delivering a safe, attractive retail station environment, with general cleaning, de-icing
• Participating in the safe running of trains and a safe station environment by complying with procedures
• Promoting all relevant marketing materials and useful information
• Work to fully meet the requirements of passengers, including during times of disruption, when there are service issues or emergencies
• Provide passenger assistance to our passengers, meeting and greeting and dealing with onward travel arrangement to ensure everyone has the support required to meet their individual needs as a passenger
• Able to safely operate customer access ramps and assist passengers with their luggage.
• Providing support to mobility/ visually impaired customers, who may need to hold your arm or lean on you for guidance.

• Have a friendly, approachable demeanour with the ability to communicate effectively
• Are calm under pressure, able to think on their feet, and able to handle various situations
• Possess a “can-do” attitude and enjoy working as part of a team
• Take pride in providing top-notch customer service and passionate in ensuring customer safety
• Have team spirit and bring your unique self to strengthen our team and foster a positive work environment
• Knowledge of ticket types would be beneficial.

• Travel Discounts:
  Enjoy free travel on Greater Anglia and 75% off with other train operators, plus discounts for eligible family members too!
• International Adventures:
  After 12 months, unlock discounted international travel for you and your family.
• Exclusive Discounts:
  Access the GA Hapi App for deals on shopping, dining, and fun days out.
• Vouchers for Loved Ones:
  Get 12 annual discount vouchers for family and friends to enjoy.
• Wellbeing Support: 24/7 employee assistance, eyecare vouchers, flu jabs, and physiotherapy services.
• Pension Perks:
  Start with a…