Trainee Financial Inclusion Officer

Contract Details

FIXED TERM CONTRACT – 12 MONTHS

Starting Salary as Trainee £30,957.16 pa.

Rising to £32,380.92 pa on qualification.

This is an exciting opportunity for an enthusiastic individual to join the Financial Inclusion team. If you already hold an Institute of Money Advisors qualification, you can join us as a Financial Inclusion Officer. However, if not, we are willing to train the right candidate which would mean starting as a Trainee.

If you are a proactive and enthusiastic individual wanting to help the residents of Broxbourne Borough strengthen their financial resilience and prevent homelessness, this may be the role for you. It will involve providing expert welfare benefit advice, maximising income opportunities, and connecting people to local services that support long‑term stability.

• Deliver early homelessness prevention work, ensuring all available grants and funding are utilised to sustain tenancies and resolve rent arrears.
• Work closely with partners such as housing associations, advice agencies, Broxbourne Foodbank, and other charities to link residents with resilience‑building services.
• Support diverse client groups, carry out benefit calculations, complete assessments for the Housing Payment element of the Crisis and Resilience Fund (CRF), and provide tailored assistance to those at risk of homelessness or living in temporary accommodation.
• Act as an advocate for clients, managing a caseload and maintaining a person‑centred approach throughout.

• Computer literate.
• Minimum of five GCSE or equivalent passes at least grade C, including English and Maths.
• Experience of money advice and welfare benefits advice is preferred but full training will be provided.
• Experience in front‑facing roles dealing with vulnerable or disadvantaged people is desirable.
• Demonstrated commitment to helping clients and making a difference to their lives.
• Full driving licence would also be advantageous.

Disclosure and barring service check as it involves working with children or vulnerable clients.

We have adopted the core values of Teamwork, Innovation, Effectiveness and Respect (TIER). These values guide our commitment to providing excellent customer care, working in a joined‑up way, showing respect at all times and exploring innovative and forward‑thinking solutions.

Broxbourne Council is an Equal Opportunities employer. We are committed to safer recruitment, safeguarding and promoting the welfare of children and young people and vulnerable adults. All staff and volunteers are expected to share this commitment.

The Council’s benefits package includes generous leave entitlement, a full training and development programme, membership of the Local Government Pension Scheme, and free membership to the Council’s local leisure centres, which include free access to gyms, swimming pools, fitness classes, racket sport sessions, a health suite and a range of generous discounts across other leisure and culture services.

Application forms must be submitted online by 1 March 2026 quoting the reference TFO.

Borough Offices, Bishops’ College, Churchgate, Cheshunt, Hertfordshire, EN8 9XQ.
Telephone: 01992 785509, Email:
Website:

How to apply:

Please apply online via the link provided. We do not accept CVs submitted without a fully completed online application form.