Lung Cancer Screening Appointments Administrator

County Durham & Darlington NHS Foundation Trust

The closing date is 28 October 2026

This is an exciting opportunity to support the Lung Cancer Screening Programme (LCS) in County Durham. The purpose of the programme is to enable the early detection of lung cancer in order to save lives.

The role is an Appointments Administrator to join the LCSteam at Chester-le-Street Community Hospital on 37.5 hours per week.

We are looking for an enthusiastic, pro-active person to assist in delivering an efficient, patient focused appointment service within the LCSP.

This is a fixed term opportunity to provide 12 months maternity leave cover.

You will be responsible for contacting patients to arrange an appointment via letter or telephone, ensuring that all appointments are booked in accordance within LCSP timescales and manage administrative tasks associated with appointments booked via the LCSP administrative system.

You may also book review appointments via Worklists and as requested via proforma.

There is also a requirement to take calls from LCSP participants, dealing with appointment queries or documenting messages for the clinical team.

If you are being interviewed you must accept an interview slot in the system to continue, even if you have arranged with the manager.

You must be able to produce ALL certificates stated essential in the person specification or you will not be able to complete pre-employment checks.

We provide hospital services from two acute sites – Darlington Memorial Hospital and University Hospital of North Durham. We have a centre for planned care in Bishop Auckland and provide care from community hospitals in Chester-le-Street, Shotley Bridge, Barnard Castle, Sedgefield and Weardale as well as over 80 other community based settings and providing care in patients' homes.

We particularly welcome applications from disabled and Black, Asian and Minority Ethnic (BAME) candidates as BAME and disabled people are currently under-represented.

Full Job Description s can be found in the adverts supporting documents.

Over reliance on AI-generated content is discouraged and may diminish the applicant's chances of success.

For the most up-to-date information on visa requirements and eligibility, please check online to determine whether you can apply.

Please note that we may close any vacancy early once a sufficient number of applications have been received.

To call and invite eligible patients to take part in lung cancer screening, following script guidance, with positive encouragement for patients to take part.

To build clinics and appointment templates in the LCSP booking system, based on the staffing rota provided by the lead nurse.

To book new and review appointments as indicated by the lead nurse and clinical team.

To re-allocate appointments from the Reserve Appointments Worklists.

To contact patients by telephone for short notice appointment cancellations.

To ensure that all appointments which require cancelling or amending are reallocated for patients.

To rebook patients from cancelled clinics and inform patients either by telephone or letter, as appropriate.

Ensure all Trust and departmental policies and procedures are adhered to to ensure standards are maintained in the department and all tasks carried out correctly and within the correct timescales.

Ensure all demographic information is collected and updated.

Take telephone calls from LSCP participants, dealing with appointment queries, documenting messages and passing to the clinical team for action.

To help the clinical team assess/treat patients appropriately by obtaining additional information from primary care and secondary care colleagues per…