Business Support Administrator

County Durham & Darlington NHS Foundation Trust

The closing date is 25 October 2026

Expressions of interest are invited for a Business Support Administrator to join the developing health contribution to County Durhams Families First Partnership Front Door arrangements.

Families First Partnership represents a significant changein how agencies work together to identify need and provide support to children,young people and families. Effective information sharing, coordination and communication across organisations will be essential to making the new arrangements work.

The developing health model aims to bring together relevant health information and expertise more effectively to support multiagency understanding and decision-making. The Business Support Administrator will be akey member of the Front Door Health Team, working closely with Clinical Practitioners and colleagues across health, childrens social care and wider partner organisations.

This is an opportunity to combine operational delivery with service development, helping to shape, test and refine the systems and processes that support the Front Door Health Team. The successful applicant will play an active role in developing effective ways to coordinate information and actions across the health system, using learning from day-to-day delivery to inform the emerging model.

Working alongside the Clinical Practitioners, the postholderwill coordinate the administrative processes supporting health involvement within the Front Door.

This will include receiving and processing requests,coordinating information requests with relevant health Single Points of Contact(SPoCs), securely managing information flows, monitoring responses and ensuring information is available for clinical review within required timescales.

The postholder will provide an important link between the Front Door and health services across County Durham, maintaining oversight of requests and actions, supporting effective communication across organisational boundaries and helping identify where processes could be improved.

The postholder will also support the collection of activity and performance information to evaluate the Test & Learn and inform development of the future operating model.

There is an initial expectation for staff to work at the nominated or linked satellite base in the locality with hybrid working evolving as the front door model develops.

If you are being interviewed you must accept an interview slot in the system to continue, even if you have arranged with the manager.

You must be able to produce ALL certificates stated essential in the person specification or you will not be able to complete pre-employment checks.

We provide hospital services from two acute sites - Darlington Memorial Hospital and University Hospital of North Durham. We have a centre for planned care in Bishop Auckland and provide care from community hospitals in Chester-le-Street, Shotley Bridge, Barnard Castle, Sedgefield and Weardale as well as over 80 other community based settings and providing care in patients' homes.

We particularly welcome applications from disabled and Black, Asian and Minority Ethnic (BAME) candidates as BAME and disabled people are currently under-represented.

Full Job Description s can be found in the adverts supporting documents.

Over reliance onAI-generated content is discouraged and may diminish the applicant's chances ofsuccess.

For the most up-to-date information on visa requirements and eligibility, please check online to determine whether you can apply.

Please note that we may close any vacancy early once a sufficient number of applications have been received.

The postholder will remain employed by and accountable to their substantive organisation, retaining all existing terms and conditions of employment, employment benefits, professional accountability, line management, and supervision arrangements. While undertaking seconded responsibilities within the Front Door, postholders will receive additional operational support from the relevant Health Lead and CYPS operational support and work in accordance with the Families First Partnership governance arrangements.

Throughout the secondment, the postholder will be required to adhere to the policies and procedures of their employing organisation, Durham County Council as well as those of the Durham Safeguarding Children Partnership as applicable to the role.

Key responsibilities

The…