Service Desk Analyst

IT Service Desk Analyst

Chester-le-Street - Fully Onsite

Up to 12 Week Contract

150+ per day(umbrella)

One of my clients' is looking for an experienced IT Service Desk Analyst to join their team on a temporary contract, which could last up to 12 weeks.

This role will be to work on the 1st line Service Desk team, providing initial support via telephone, email and Service Now ticketing system. This will be covering a busy service desk, with the shifts starting at either 6:30am or 4pm

You will have a background of working within a busy IT Service Desk environment and comfortable in providing support to all levels of end users.

Due to the short term nature of the requirement, my client is looking for someone who can hit the ground running, requiring minimal supervision training etc.

Key Skills
IT Service Call Management
Remote service
Active directory Administration
Understanding of TCP/IP, DHCP and DNS.
IOS and android device setup and support
Microsoft Office 2010 and above
Printer Support
Fundamental desktop and troubleshooting

The Next Steps

If you are interested, please submit your updated CV ASAP. My client is looking to interview at their earliest opportunity.