Senior Service Desk Lead — xIncident & Support
Listed on 2026-10-16
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IT/Tech
IT Support, Systems Administrator, HelpDesk/Support, Technical Support
ITPS is seeking a Service Desk Lead to head our multi-channel support team in a UK enterprise environment. You will prioritise work, own incidents end-to-end, and ensure clear communication during resolutions, including major incidents.
The role requires strong ITSM tooling experience (Service Now), ITIL certification, and the ability to coach analysts, coordinate with site engineers and third parties, and support VIPs in a 24x7 operation.
This role, Senior Service Desk Lead — 24x7 Incident & Support at ITPS, could be your next opportunity.
The Senior Service Desk Lead — 24x7 Incident & Support position in the Management & Operations, IT & Technology field is open for applications.
We have an opening for a Senior Service Desk Lead — 24x7 Incident & Support in Chester-le-Street, England, United Kingdom within Management & Operations, IT & Technology.
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