ICT Support Engineer

Location:

Gateshead
Salary: c.£42,000
Job Type: Full Time, Permanent

Our client is seeking an experienced ICT Support Engineer to join their busy IT team. This is an excellent opportunity for an ICT Support Engineer who enjoys providing first-class technical support, troubleshooting complex issues, and delivering outstanding customer service across a fast-paced business environment.

As an ICT Support Engineer, you will act as the first point of contact for ICT incidents and service requests, ensuring the efficient resolution of technical issues and maintaining high levels of service availability. The ICT Support Engineer will support hardware, software, mobile devices, printers, and network connectivity, while also contributing to continuous service improvements.

• Competitive salary and benefits package.
• Ongoing training and development opportunities.
• Exposure to a wide range of technologies.
• Supportive and collaborative working environment.

• Manage incidents and service requests through the Service Desk system.
• Install, configure, maintain and support PCs, mobile devices, printers and other workplace technology.
• Troubleshoot hardware, software and network-related issues.
• Perform user administration and access management activities.
• Maintain ICT asset records, inventories and equipment lifecycle management.
• Support backup processes, data restoration activities and routine system maintenance.
• Analyse service desk trends and identify opportunities for continuous improvement.

• Previous experience as an ICT Support Engineer, IT Support Engineer or similar technical support role.
• Strong knowledge of Windows operating systems, workplace technologies and network infrastructure.
• Excellent troubleshooting and problem-solving skills.
• Strong communication and customer service abilities.
• Fluent English language skills.
• Experience working within a service desk or IT support environment.