Fan Services Representative

ABOUT OUR COMPANY
Awarded Major League Soccer's 16th franchise in 2008, the Philadelphia Union officially took the pitch in 2010 and have been raising expectations ever since. Owned and operated by Union Sports & Entertainment, the Philadelphia Union call Subaru Park home-an 18,500-seat, world-class, soccer-specific stadium set along the Delaware River beneath the Commodore Barry Bridge, just 15 miles from downtown Philadelphia.

On the field, the Union have established themselves as one of Major League Soccer's most consistent and competitive clubs. The team reached the Lamar Hunt U.S. Open Cup Final three times (2014, 2015, and 2018), made multiple MLS Cup Playoff appearances, and captured the Supporters' Shield in 2020 and again in 2025, recognizing the club's excellence and consistency across the regular season.

The Union also hosted the Eastern Conference Final in 2021, were crowned Eastern Conference Champions in 2022, and advanced to the MLS Cup Final that same year in one of the most thrilling matches in league history. The club has continued to represent Philadelphia on the international stage through participation in the Scotiabank CONCACAF Champions League.

Off the field, the Philadelphia Union are defined by a culture that is Young, Fearless, and Challenger-driven. We are unafraid to think differently, push boundaries, and pursue excellence in everything we do. We believe success is built through accountability, collaboration, innovation, and a relentless drive to raise the bar.

Our deep connection to Philadelphia is woven into who we are. From the Club's crest and colors to the thirteen stars and rallying cry, the Union proudly reflect the city's revolutionary spirit and its legacy as the birthplace of American independence. If you're ready to challenge the ordinary and help shape the future of soccer in Philadelphia, we invite you to join us.

DO PEOPLE OFTEN SAY YOU HAVE A BIG HEART?
There's a special kind of person who genuinely loves making others happy. The kind who thrives on helping, shows up with a smile, and finds joy in creating unforgettable moments for others. If service is second nature to you and you take pride in building meaningful relationships, the Philadelphia Union wants to meet you.

If so, you would be perfect for our Fan Services Representative position in our Ticket Sales Department. People who are just as passionate about our fans off the pitch as our players are on it. You'll be a trusted presence for our newest and most loyal ticket holders, creating memorable experiences and becoming their go-to "ticket rep"

BRILLIANT TOUCH - ON AND OFF THE PITCH
You don't need world-class footwork, but we do expect you to provide quality service for your 500+ ticket accounts. Throughout the season, you will be responsible for making quality touchpoints with your personal collection of Union fans to ensure their ticket membership experience exceeds expectations.

MAKING THE MOST OF A GREAT OPPORTUNITY
Here's the good news: you'll inherit an existing book of business from day one. Your mission is to keep those fans happy, drive renewals year after year, and uncover opportunities to grow revenue. That might mean additional seats, upgraded locations, extra matches, or cross-selling group outings and suites. Exceptional service and smart relationship-building fuel success in this role.

QUALIFICATIONS

• Deliver an exceptional level of customer service to 500+ Season Ticket Member accounts, ensuring every interaction feels personal and impactful.
• Partner with Ticket Sales Representatives to strengthen client relationships and create memorable experiences.
• Maintain in-depth knowledge of all aspects of the Season Ticket Membership program to serve as a trusted resource for members.
• Drive proactive engagement by completing 50+ outbound calls/touchpoints per day and 7-10 touchpoints per account throughout the season.
• Execute strategic renewal plans to achieve retention goals and keep our most loyal fans connected.
• Play an active role in game-day operations and represent the Philadelphia Union at exciting events such as Kit Launches and Season Ticket Member gatherings.
• Innovate and develop creative…