Sales Support Execuitve

Overview and What We Offer

• Hours 39 hours per week
• Location: Chester
• Refer a Friend Bonus: £1000 per successful referral – unlimited!
• Generous Holiday Entitlement
• Day Off for Your Birthday
• Staff recognition awards
• Hotel and Airline Discounts
• Employee Assistance Programme

Elegant Resorts is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Elegant Resorts is a luxury tour operator crafting bespoke, high‑end travel experiences. Built on excellence, passion, innovation, and commitment, we tailor unforgettable journeys for discerning travellers.

Our expert team curates exceptional itineraries, partnering with the world’s finest hotels, resorts, and airlines to deliver unparalleled luxury. We invest in our people through training, professional development, and career growth, fostering a culture of excellence and innovation.

Elegant Resorts is part of The Portman Travel Group and includes If Only, Clarity Business Travel, Brighter Event, and Destination Sports Group.

Role Purpose – Assist the Luxury Travel Specialists in providing our clients with the perfect holiday experience. Demonstrating outstanding Client Service pursuing highly developed communication and administrative skills.

Communication & Administration

• Ensure all supplier confirmations are received; obtain proforma invoices where possible
• Book land components (e.g. transfers) to support sales
• Issue and manage all APIS forms; ensure details are accurately stored in the system
• Publish and send ATOL certificates to all clients
• Monitor and manage supplier responses from arrival lists
• Action all flight schedule changes in line with the revised process, including:
  • Manual updates in Travelink
  • Notifying clients and suppliers where required
• Manage booking amendments and cancellations
• Ensure all hotel, transfer, and rep special requests are confirmed; chase suppliers if outstanding
  
  Support Sales with amendments/cancellations by updating land arrangements
• Issue updated documentation following changes, including:
  • Invoices
  • APIS
  • ATOL certificates
  • Booking confirmations
  • Concierge documents
  • Flight updates
• Ensure bookings are fully updated with:
  • Additional information in GAL
  • Supplier pre-payments
  • Client payment due dates

Operational

• Ensure all system data is entered accurately and consistently across Travelink, Travelcomms, and Hub Spot
• Check all bookings and confirmations for accuracy and completeness before passing to Quality Assurance

Profit Protection

• Flag any discrepancies to Luxury Travel Specialists and Quality Assurance
• Ensure all costs are entered accurately

Essential:

• Highly developed grammatical, language and numerate skills
• Good working knowledge of Microsoft, especially Word and Outlook
• Intermediate booking and processing skills
• Knowledge of GDS preferably Galileo