Business Support Administrator

Job Details:
Business Support Administrator

Full details of the job.

Vacancy Name Business Support Administrator

Vacancy No VN2259

Employment Type

Permanent

Location City Chester

Location Country United Kingdom

Company Description Xeinadin was established in 2019 when a number of leading business advisory and accountancy practices across the UK and Ireland came together to re‑imagine the future of accountancy. Our collective mission to provide locally forged, trusted business advice to SMEs through forward‑thinking, close‑knit relationships remains pivotal to our growth. It’s our people who drive our business forward, and we offer them future‑focused career opportunities whilst supporting individual specialisms.

Our regional offices of over 3000 colleagues operate collaboratively, combining collective expertise to maximise potential.

Description Join our team as a Business Support Administrator! Reporting to the Office Manager, this role combines administrative, organisational, and relationship management responsibilities. Ideal for a detail‑oriented individual who thrives in a dynamic environment, you’ll play a key role in ensuring the smooth running of the office and operations within a leading accountancy group.

• Provide outstanding service as the first point of contact for clients, answering calls and greeting visitors with a professional and friendly demeanour.
• Maintain the cleanliness and organisation of the office and facilities, to uphold a professional and welcoming image.
• Conduct regular health and safety checks to maintain a safe working environment for staff and clients.
• Monitor and efficiently manage tasks in the team inbox, ensuring all actions are completed promptly.
• Provide administrative support for client‑related tasks, contributing to the smooth operation of the business.

• Manage phone calls, ensuring professional and timely responses.
• Chase clients for required books and records to meet deadlines.
• Ensure scanning, filing, and organisation of documents on CCH.
• Support the onboarding process for new clients, maintaining compliance and practice assurance within Xeinadin guidelines.
• Finalize and distribute accounts and personal tax packs to clients for approval.
• Assist the Hub Credit Controller in resolving debtor queries.
• Process invoices, write‑offs, and WIP adjustments.
• Apply for HMRC and Companies House authentication codes.
• Allocate disbursements to clients and manage payments over the phone.
• Process and reconcile office petty cash and handle cheque payments.
• Schedule client appointments and coordinate the safe return of books and records.
• Maintain an inventory of IT equipment, including laptops, issued to team members.
• Order office supplies and manage stationery stock.
• Ensure client data and the practice management system (CCH) is maintained.

• Be a contact for the office to support regional and enterprise level projects.
• Work with other offices to facilitate the standardisation of processes and procedures.

Proven experience in administration within a fast‑paced, professional environment.

• Some knowledge of statutory accounts and accounting processes.
• High attention to detail and commitment to accuracy.
• Proficiency with Microsoft Excel, Word, and Outlook.
• Ability to pick up new IT systems.
• Excellent time management skills, capable of handling multiple deadlines concurrently.
• Ability to meet strict administrative deadlines consistently.
• Strong communication skills, both verbal and written, with confidence to liaise at all levels.

• Company Pension Scheme
• 25 days of annual leave + bank holidays
• Additional annual leave days from certain levels of seniority
• Ability to buy up to 5 days of annual leave to reach a maximum of 30 days per annum
• Business closure over Christmas
• Life Assurance four times annual salary
• Enhanced family leave policies
• Enhanced Company Sick Pay
• Employee Assistance Programme – 24/7 support, free and confidential
• Corporate Discounts Platform

• Critical Illness Cover
• Cash plan
• Cycle to work
• Eye care
• Dental