Administration Assistant

Overview

Are you an organised and proactive administrator who thrives in a fast-paced environment? Do you enjoy providing excellent customer service and ensuring everything runs smoothly behind the scenes? We're looking for an Administration Assistant to join our friendly Sexual Health Service team based in Chester. This is an excellent opportunity for an experienced administrator or customer service professional who enjoys variety, takes pride in delivering high-quality support, and wants to contribute to a service that positively impacts local communities.

As an Administration Assistant, you'll play a key role in supporting the day-to-day operations of the service, helping patients navigate their journey from referral through to consultation and discharge. You'll work closely with clinical and management teams to ensure administrative processes are delivered efficiently and professionally.

Your responsibilities will include:

• Managing patient appointments and maintaining electronic patient records
• Providing a professional and welcoming reception service
• Handling telephone and email enquiries with excellent customer care
• Updating patient information accurately and confidentially
• Supporting referral processes and clinic administration
• Producing correspondence and administrative documentation
• Assisting with service audits, reporting, and data collection
• Supporting communication, marketing, and patient feedback initiatives
• Ordering supplies and supporting general office administration

We're looking for someone who is:

• Organised, efficient and able to prioritise a busy workload
• Confident using Microsoft Office, including Word, Excel and Power Point
• An excellent communicator with strong written and verbal skills
• Customer-focused and professional when dealing with patients and colleagues
• Able to work independently while also being a supportive team member
• Adaptable, proactive and solutions-focused
• Comfortable handling confidential information with discretion
• Able to travel to community locations across Cheshire West & Chester when required

• GCSE-level education (or equivalent)
• Good IT literacy and experience using office software packages

We offer a salary of £24,853 with access to our group pension, free tea, coffee and milk at your base location, and additional benefits such as discounts, wage access between pay periods, wellbeing support, learning and development opportunities, and a supportive, collaborative culture.

We change lives by transforming health and care. Established in 2006, we are one of the UK's leading independent providers of community health and care services, working with health and care commissioners and communities to transform services with a focus on experience, efficiency and improved outcomes. We deliver and transform adult and children community health services, primary care services including urgent care, sexual health, dermatology and MSK services as well as adult social care and wellbeing services.

Across England, we support communities of many millions and directly help more than half a million people each year - guided by our simple values: we care, we think, we do.

We’re committed to equal opportunities and welcome applications from a broad, diverse range of people who want to join our team. We’re a Disability Confident Committed company, so we work to provide facilities, work environment adjustments and technical solutions to be as inclusive of everyone.

Safeguarding and safer working practices are essential. Our policies promote safeguarding and safer recruitment, and all team members undergo a safer recruitment process, including disclosure checks. By applying, you acknowledge that the company you’ll work for is part of HCRG Care Group Holdings Limited and that we will process and hold information about you in line with our privacy policy.