Care Navigator

Job summary

We are large, busy GP surgery in the Crewe area. We have an exciting opportunity for the right candidate to join our team as a Care Navigator.

Main duties of the job Meeting and Greeting patients, arranging appointments and dealing with general administration for the practice.

About us We are a busy GP practice within the Crewe area. We offer a variety of patients services to our population.

Details Date posted
12 August 2026

Pay scheme

Agenda for change

BandBand 2

Salary
Depending on experience

Contract Permanent Working  pattern

Full-time,

Part-time

Reference numberAJob locations

Eagle Bridge Health&Wellbeing Centre Dunwoody Way Crewe Cheshire CW1 3AW
United Kingdom Job description

Job responsibilities

Care Navigators are responsible for undertaking a wide range of reception duties
and the provision of general support to the multidisciplinary team. Duties can include but are not limited to,
greeting and directing patients, effective use of the appointment system,
booking appointments, processing of information and assisting patients as
required. To act as the central point of
contact for patients, the distribution of information, messages and enquiries
for the clinical team, liaising with multidisciplinary team members and
external agencies such as secondary care and community service providers.
Job description
Job responsibilities

Care Navigators are responsible for undertaking a wide range of reception duties
and the provision of general support to the multidisciplinary team. Duties can include but are not limited to,
greeting and directing patients, effective use of the appointment system,
booking appointments, processing of information and assisting patients as
required. To act as the central point of
contact for patients, the distribution of information, messages and enquiries
for the clinical team, liaising with multidisciplinary team members and
external agencies such as secondary care and community service providers.

Person Specification

Experience

Essential-Excellent communication skills (written and oral)-Clear, polite telephone manner-Effective time management (Planning & Organising)-Ability to work as a team member and autonomously-Good interpersonal skills-Problem solving & analytical skills-Ability to follow policy and procedure

Desirable-Experience of working with the general public-Experience of clinical systems
Person Specification

Experience

Essential-Excellent communication skills (written and oral)-Clear, polite telephone manner-Effective time management (Planning & Organising)-Ability to work as a team member and autonomously-Good interpersonal skills-Problem solving & analytical skills-Ability to follow policy and procedure

Desirable-Experience of working with the general public-Experience of clinical systems

Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal  Registration
Applicants must have current UK professional registration. For further information please see
NHS Careers website (opens in a new window).
Additional information
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal  Registration
Applicants must have current UK professional registration. For further information please see
NHS Careers website (opens in a new window).Employer details

Employer name Millcroft Medical Centre Address Eagle  Bridge Health&Wellbeing Centre Dunwoody Way Crewe Cheshire CW1 3AW
United Kingdom Employer's website

Employer details

Employer name Millcroft Medical Centre Address Eagle  Bridge Health&Wellbeing Centre Dunwoody Way Crewe Cheshire CW1 3AW
United Kingdom Employer's website