Reception Team Leader

Reception Team Leader Abingdon, Oxfordshire £29,000 per annum (DOE) Full-time | Permanent | 35 hours per week Monday to Friday, 9:00am - 5:00pm Reed are partnering with a well-established and highly respected professional services organisation in Oxfordshire who are seeking a Reception Team Leader to join their team. This is an excellent opportunity for an experienced receptionist or front-of-house professional looking to step into a leadership role within a busy, client-focused environment.

The successful candidate will play a key role in ensuring a seamless reception service across multiple office locations while leading, developing and supporting a team of receptionists.

The Role As Reception Team Leader, you will support the Office Manager in delivering an outstanding front-of-house experience for both clients and colleagues. You will oversee the day-to-day operation of reception services across three offices, ensuring exceptional service standards are consistently maintained.

Key responsibilities include:

Overseeing the daily operations of reception functions across multiple office locations Managing reception staffing levels, rotas, annual leave and sickness cover Providing hands-on support and covering reception duties when required Training and onboarding new reception team members Monitoring and maintaining service standards across all reception areas Conducting regular office checks across all sites Supporting the Office Manager with performance management, appraisals and team development Identifying opportunities to improve processes and enhance the client experience Acting as a point of guidance and support for the reception teams About You To be successful in this role, you will be a confident and proactive individual with a passion for delivering exceptional customer service.

You will ideally have:
Previous experience in a Receptionist, Front of House or Customer Service role Experience supervising, motivating or developing a team Excellent communication and interpersonal skills Strong organisational and administrative abilities A flexible and adaptable approach to work The ability to manage multiple priorities in a busy environment A keen eye for detail and commitment to service excellence A proactive mindset and the confidence to suggest and implement improvements Benefits 25 days annual leave plus bank holidays Additional day off for your birthday Company sick pay scheme Pension scheme with 5% employer contribution Cycle to Work scheme Discounted legal and estate agency services Supportive and professional working environment Opportunity to lead and shape a busy reception function Apply Now If you have reception experience and are looking for an opportunity to take the next step in your career with a reputable organisation, we would love to hear from you.