Medical Secretary Team Leader

Countess of Chester Hospital NHS Foundation Trust, staff pride themselves on not only leading through clinical excellence, but also by creating an environment where all staff are valued and appreciated. To achieve this, the Trust has embarked on an exciting new strategy focused on continuous improvement.

Our vision is to improve the lives of our community and provide excellence in healthcare, through partnership and innovation

Our High Performance Culture will support everyone to be the best version of themselves by being true to our Trust vision, values and behaviours.
We welcome applications from colleagues from our local and neighbouring communities of all backgrounds and identities, who are currently under-represented within our region such as Black, Asian, Minority ethnic and those with disabilities.

As a region we are reviewing the way we work, and exploring how new working practices that support flexible working can create a positive work-life balance. As part of our recruitment process we will explore how our inclusive employment policies, flexible working, staff engagement forums, Trust facilities and services can be of mutual benefit.

Working Full time: 37.5 hours per week

An exciting opportunity has arisen in the Geriatric Medicine Secretarial Team at the Countess of Chester Hospital. You will contribute and commit to promoting a positive team-based attitude, striving for the highest standards of service in order to deliver excellent secretarial support to the Department, being accountable to the Assistant Service Manager.

The individual will use their initiative and be able to work with minimum supervision and to prioritise working commitments as part of a team. Within the team, there will be support to develop skills, knowledge and experience in all aspects of administration. A polite, friendly manner with dealing with patients/relatives and visitors/staff to the departments either face to face or over the telephone is essential.

• You will contribute and commit to promoting a positive team-based attitude, striving for the highest standards of service in order to lead the secretarial team and deliver excellent secretarial support to the Department and Management Team. The post holder will be accountable to the Assistant Service Manager.
• You will be expected to work with minimal supervision, exercising independent judgement and using your own initiative. This position ensures an excellent level of Data Quality is maintained when dealing with confidential information in a sensitive manner.
• The role requires you to be aware of patient and staff confidentiality at all times.

The Trust’s services are provided from three locations:

The Countess of Chester Hospital: providing 473 general and acute beds.

Ellesmere Port Hospital: providing 60 beds as a rehabilitation, intermediate and outpatient facility.

Tarporley War Memorial Hospital: a base for community services which serve the local rural population.

The Countess of Chester Hospital NHS Foundation Trust employs 5,964 staff (headcount) to provide care and treatment to a population of over 400,000 people living in Chester and West Cheshire which includes Ellesmere Port and Neston as well as the Deeside area of Flintshire.

The Trust works collaboratively within the wider Cheshire and Merseyside Integrated Care System. Due to its location on the border with North Wales, the Trust also works closely with the Betsi Cadwaladr University Health Board.

The Trust treats patients from England and some parts of Wales. During 2024/2025, there were approximately 643,000 patient attendances (inpatient, A&E, outpatient and diagnostic) ranging from a simple outpatient appointment to major cancer…