Box Office & Data Manager

The Box Office & Data Manager plays a key role in leading and developing Storyhouse’s box office function, ensuring ticketing operations drive revenue growth, deliver an excellent customer experience and provide valuable audience insights. Responsible for overseeing event setup, pricing and customer journeys within the ticketing system, this role maximises income while maintaining accessibility. Working collaboratively across Marketing, Programming and wider teams, the postholder uses data to inform decision‑making and support organisational strategy, while also leading the box office team to deliver a high‑quality, efficient and welcoming service.

Lead Storyhouse’s box office operations to drive revenue, optimise pricing and deliver an excellent customer experience.

You’ll manage ticketing systems, event setup and sales performance, working closely with Programming, Marketing and other teams to maximise income and accessibility.

Using data and audience insight, you’ll monitor performance, identify opportunities and support strategic decision‑making, while championing a high‑quality, efficient booking journey.

Experience using Spektrix or similar ticketing/CRM systems, with strong knowledge of event setup, customer journeys and reporting.

Proven background managing box office, sales or customer service functions in arts, culture or visitor‑focused environments, with the ability to use data and audience insight to inform decision‑making.

Skilled in leading teams, analysing performance, improving systems and processes, and delivering excellent customer service while collaborating effectively across departments and stakeholders.