Documentation Officer

Job Title

Documentation Officer

Chester, United Kingdom

Bank of America is committed to responsible growth and providing high‑quality service to clients, employees, and communities. We focus on delivering financial solutions while fostering a diverse and inclusive workplace.

This position supports corporate clients by managing the documentation required for onboarding new and existing legal entities. The role involves collecting and reviewing AML, legal, and tax documents, coordinating timelines, and ensuring compliance with laws and regulations across multiple jurisdictions.

• Manage the collection and review of AML, legal, and tax documentation for new and existing client onboardings.
• Work with clients to agree to timelines, communicate documentation requirements, and address any necessary rework.
• Lead client documentation walkthrough meetings to ensure clients understand requirements.
• Update stakeholders on the onboarding process and highlight any challenges or delays.

• Keen attention to detail.
• Previous experience liaising with clients and customers.
• Experience managing stakeholders of all seniorities.
• Effective written and oral communication skills.

• Experience with cash management or client onboarding documentation.
• Ability to manage multiple ongoing projects and prioritise work effectively.

• UK private healthcare for you and your family plus an annual health screen.
• Competitive pension plan and life assurance.
• Disability and health cover for group income protection.
• 20 days of back‑up childcare and 20 days of back‑up adult care per annum.
• Flexible benefits including wellbeing account, travel insurance, and critical illness cover.
• Access to an emotional wellbeing helpline and virtual GP services.
• Employee Assistance Program for confidential support.
• Payroll donation match to charities of your choice.
• Arts & Culture corporate membership with discounted entry to UK cultural institutions.

Bank of America is an equal opportunities employer and ensures that no applicant is subject to less favourable treatment on the grounds of sex, gender identity, marital status, race, religion, nationality, age, sexual orientation, pregnancy, socio‑economic background, disability, or any other protected characteristic. We encourage applicants to inform us of any adjustment requirements to make the recruitment process more accessible.