SMS Assurance Product Manager

Job Title:

SMS Assurance Product Manager

Location:

Chester

Contract Type: 12 months

Rate: £(Apply online only) per day (Umbrella)

Join our dynamic Employee Endpoints and Digital Strategy team, where we're on the lookout for an enthusiastic SMS Assurance Product Manager! This role is pivotal in supporting a portfolio of 130,000 corporate mobile devices across 40 countries. If you thrive in a fast-paced environment and have a passion for SMS technologies and compliance, we want to hear from you!

• Enhance SMS Capture Assurance:
  Drive initiatives to ensure 100% compliance across all captured locations.
• Meet Legal Obligations:
  Ensure that SMS Capture services align with all legal and regulatory requirements.
• Maintain Audit Trails:
  Keep thorough documentation for compliance reporting and audits.
• Vendor Engagement:
  Lead collaborations with vendors onboard new SMS Capture products, ensuring global SMS coverage with effective capture controls.
• Define the
  
  Roadmap:
  
  Craft the SMS roadmap in line with industry standards, adapting to evolving business needs and technological advancements.

• Technical Expertise:
  Strong understanding of mobile networks, SMS protocols, and capture technologies. Familiarity with vendors like Smarsh and Telemessage is a plus!
• Experience in Monitoring:
  Proven track record in monitoring and troubleshooting messaging services.
• Knowledge of ITIL Processes:
  Familiarity with ITIL processes to enhance service management.
• Compliance Savvy:
  Understanding financial service compliance requirements to ensure adherence.
• Stakeholder Engagement
  
  Skills:
  
  Exceptional ability to engage with stakeholders and report findings effectively.
• Experience with SMS Compliance Capture vendors such as Smarsh, Movius, Telemessage, and Leap Xpert.

• Impactful Work:
  Your efforts will directly influence the efficiency and compliance of our SMS services on a global scale.
• Collaborative Environment:
  Work alongside a talented team in a supportive and innovative atmosphere.
• Professional Growth:
  This contract offers a unique opportunity to expand your skill set and gain invaluable experience in the SMS domain.

We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, and more. We do this by showcasing their talents, skills, and unique experience in an inclusive environment that helps them thrive.