Job Description & How to Apply Below
Job Title:
Payroll Service Delivery Consult (GHR)
Corporate
Title:
Up to Vice President
Location:
Chester Company Overview:
At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.
Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being a diverse and inclusive workplace, attracting and developing exceptional talent, supporting our teammates’ physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve.
At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!
Location Overview:
Find us in the city of Chester, a destination renowned for its culture, history, and beauty. Working at Bank of America Chester offers a far-reaching global career for a world-renowned organisation, whilst being ideally situated against the backdrop of the rolling North Wales hills and the banks of the serene River Dee.
Job Description Reporting directly into a Regional Payroll Lead, this role plays a critical part in delivering the overall mission of EMEA HR Shared Services, ensuring employees are paid accurately, compliantly, and on time, while providing an excellent employee and stakeholder experience.
Based within the EMEA Payroll Service Delivery Team, the position provides end‑to‑end payroll services across a broad and diverse range of countries within the EMEA region
The role contributes directly to strengthening partnerships, executing HR Shared Services strategy, and delivering consistently high‑quality outcomes for employees and stakeholders.
Key Responsibilities Payroll Delivery & Compliance Own the monthly end‑to‑end payroll, ensuring compliance with payroll legislation, statutory requirements, benefits, and tax obligations.
Complete end to end payroll reconciliation and validation, operating in line with audit standards, governance frameworks, and internal controls.
Ensure payroll inputs are thoroughly reviewed and validated to deliver accurate, timely payments to employees and third parties.
Work and deliver to strict deadlines and timelinesEMEA HR Shared Services Contribution Actively contribute to the overall objectives of EMEA HR Shared Services, aligning payroll delivery to broader service, risk, and employee‑experience goals.
Support payroll processing across all EMEA countries as required, promoting consistency, quality, and resilience across the region.
Champion a customer‑centric mindset, focusing on clear communication, timely resolution, and trusted service delivery for employees and stakeholders.
Partnership & Stakeholder Management Has a strong capability to collaboratively with peers across the pay and financial governance and reconciliation teams contributing to broader business continuity and cross-country coverage
Build and strengthen partnerships with internal HR teams, Finance, Vendors, and key business stakeholders.
Manage relationships with external payroll vendors, ensuring service levels, compliance, and continuous improvement commitments are met.
Act as a key point of contact with external statutory bodies and auditors, supporting regulatory requirements, audits, and inspections
Maintain effective, trusted relationships with stakeholders through clear communication and proactive engagement.
Risk, Controls & Continuous Improvement Ensure risk management, SOX controls, and payroll governance are embedded, effective, and consistently applied.
Proactively identify issues, risks, and drive solutions through strong judgement and collaboration.
Contribute to projects, transformation initiatives, and process improvement activities, supporting the execution of HR Shared Services strategy and operational excellence.
Essential Requirements Proven EMEA payroll experience, preferably in a multi‑country or complex organisational environment.
Excellent Excel capability, including reconciliation and data‑validation skills.
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