Service Advisor

Join to apply for the Service Advisor role at Lookers Motor Group Limited
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About us:

We are one of the top three automotive retailers in the UK, proudly representing 32 manufacturer brands and selling a huge range of new and used vehicles from over 150 dealerships across the UK and Ireland. We believe our people are our greatest asset, and we’re committed to recognising the valuable contribution each person makes. That’s why we continue to invest in a leading rewards and benefits package designed to support your career, wellbeing, and life outside of work.

Contract: Permanent, Full-time
Hours: 42 hours weekly (Monday to Friday 8am to 6pm, with one early finish per week and Saturdays 8am to 2pm on a rota basis)
Salary: OTE up to £35,000 (uncapped) with basic of £29,000 per annum

Chester Nissan Renault is recruiting for an experienced and dedicated Service Advisor to join our Aftersales Team on site. As a Service Advisor, you will benefit from continuous training opportunities through our in‑house brand development and opportunities for progression.

• Book MOTs, services and other repair work for customers.
• Advise customers about warranty cover and upsell additional parts / accessories that will benefit them.
• Liaise with the full Aftersales department to organise and schedule appointments based on workload and call volumes.
• Manage a high‑volume of customers daily as well as telephone calls and online booking queries.
• Inform customers of turnaround times and ensure effective communication throughout the time their car is in the workshop.
• Maintain accurate customer records and update the system when bookings are made.

You will have excellent communication skills, a warm personality and a passion for delivering a first‑class customer experience. Previous experience with Kerridge / ADP and knowledge of other dealer systems is an advantage. You can work independently while also being a great team player and using your own initiative.

• Competitive salary with structured pay scales and progression.
• Generous annual leave that increases with length of service.
• Enhanced family leave, including six months full pay for maternity and adoption, and two weeks full pay for paternity.
• Access to Techscheme for discounted technology purchases with flexible payments.

• Eyecare vouchers.
• Smart Health – 24/7 access to GP services.
• Dental insurance.
• Critical illness cover.

• MyView Pay Now – access a portion of your pay as you earn.
• Free will writing services.
• Flexible life assurance options and partner life assurance.

• Discounted gym memberships.
• Travel insurance.
• Access to home and technology vouchers.
• Byond card and a range of exclusive retail and lifestyle discounts.

We strongly believe in nurturing and providing our people with specific manufacturer brand and management training to enhance career development opportunities. We have a great team and celebrate success at all levels.

Lookers and Charles Hurst are an equal opportunities employer. We are committed to a working environment that is free from discrimination, is inclusive, and empowers our people to bring their whole selves to work and reach their full potential.

If your application is successful, we will conduct relevant employment checks prior to you commencing employment with us. These checks include verification of recent employment, address, credit history, a standard criminal record check, and if driving is required a licence check. All offers are subject to a six‑month probation period.

We take our data protection responsibilities very seriously and are committed to upholding and respecting your privacy rights. Information about how we will process your data, including the types of data we collect, the purposes for which we use it, who we may share it with and how long we keep it are set out in our privacy notice. Please read our Privacy Notice to understand how we may collect and use your data.